Store Communications Administrative Coordinator

CITITRENDS is seeking a Customer Experience & Operations Coordinator who will be responsible for supporting initiatives that improve the customer experience across all Citi Trends stores. This role serves as a liaison between Store Operations, Customer Service, Marketing, Merchandising, Facilities, and other cross-functional partners to ensure operational excellence and consistent execution at the store level. The position supports customer-facing processes, store floor plans, operational compliance, and continuous improvement initiatives designed to enhance the shopping experience.

Duties & Responsibilities

• Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for improvement, and partnering with cross-functional teams to enhance customer engagement, retention, and the overall shopping experience
• Coordinate customer experience improvement initiatives and support action plans resulting from customer feedback.
• Manage store operational projects focused on enhancing the customer journey and improving store execution.
• Maintain operational reporting and dashboards related to customer experience and store performance.
• Partner with Marketing & Merchandising on floor plan roll outs to elevate visual merchandising in stores.
• Monitor and maintain store hours and location information through Yext and other customer-facing platforms.
• Review and support store readiness reporting, including Open/Close reports and operational compliance metrics.
• Coordinate waste management services and vendor-related operational support.
• Track and support new store openings, relocations, remodels, and associated readiness activities.
• Support labor and process improvement initiatives through research, data analysis, and operational audits.
• Facilitate communication between Store Operations, Facilities, Marketing, Merchandising, and Customer Service teams to ensure alignment on customer-facing initiatives.
• Manage and monitor special projects assigned by the Director of Labor & Process Improvement.
• Assist with field operational support and process documentation.
• Participate in store visits and operational reviews to identify opportunities for process improvements.
• Perform other duties as assigned.

Required Skills & Abilities

• Strong organizational and project management skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Ability to build partnerships across departments and influence without direct authority.
• Strong attention to detail and commitment to operational excellence.

Education & Experience

• Bachelor's degree in Business Administration, Retail Management, Operations, or related field preferred.
• 3-5 years of retail operations, customer experience, project management, or related experience.
• Experience supporting multi-unit retail environments preferred.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
• The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
• The employee must be able to work effectively in a fast-paced environment.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.