Strategic Account Manager

Responsibilities:

• Develop and maintain strategic accounts by following an established sales process and communicating the value of products and services through outstanding service, responsive delivery, industry-leading quality, and competitive costs.
• Build technical expertise in industry applications and effectively demonstrate how products and services meet specific requirements.
• Research market opportunities to replicate successful applications and identify new potential uses for products.
• Proactively engage accounts through phone, email, and in-person visits with consistent and disciplined follow-up.
• Utilize a Customer Relationship Management (CRM) system to document, track, and manage sales opportunities.
• Respond accurately and promptly to inquiries and quotation requests.
• Support the implementation and management of the Order Fulfillment Process to ensure timely delivery and satisfaction of requirements.
• Monitor account satisfaction, strengthen existing relationships, and identify opportunities for additional business.
• Review job cost performance using gross margin reports and make appropriate quotation adjustments for repeat business.
• Track and maintain dedicated inventory to support assigned accounts.
• Assist in developing market-specific marketing materials, including newsletters, technical bulletins, and handbooks, to communicate product and service capabilities to prospective buyers.
• Develop strategies to generate new business, expand existing accounts, and strengthen competitive positioning in the market.
• Travel regularly, averaging 3–5 days per week and visiting accounts at least twice per month.

Qualifications:

• Bachelor of Science degree required; Bachelor of Science in Engineering preferred.
• Minimum of five years of technical sales experience with direct account management responsibility in the Switchgear Market.
• Demonstrated ability to develop new business and grow relationships with established strategic accounts and key prospects.
• Strong technical aptitude and the ability to understand industry applications and effectively communicate product capabilities and solutions.
• Excellent relationship-building, communication, and interpersonal skills.
• Strong critical thinking and problem-solving abilities, with the ability to identify and implement strategies that create a competitive advantage.
• Highly organized and disciplined approach to sales activities, follow-up, opportunity tracking, and account management.
• Ability and willingness to travel regularly to support business development efforts.