Student Success Advisor

Student Success Advisor

Salary

Depends on Qualifications

Location

Western Piedmont Community College Main Campus, NC

Job Type

Full-Time Staff

Job Number

202600026

Department

Student Services

Division

Advising & Enrollment Management

Opening Date

10/26/2026

Supplemental Information

All advertised positions are contingent upon enrollment needs and funding. All employees are paid by direct deposit. Copies of all unofficial degree transcripts, including coursework completed and degree conferred, must be provided during the on-line application process. Official transcripts are required to be forwarded to the WPCC Human Resources Office upon hire.

Posting Contact Information

For additional information regarding this opportunity, please contact: Jenny Beck Director, Advising & Enrollment Management Western Piedmont Community College 828-448-6031 bentonjb@wpcc.edu

• Description
• Benefits
• Questions

Job Summary

Student Success Advisor

Department: Student Services

Reports To: Director of Advising and Enrollment Management

Position Type: Full-Time, 12-Month Staff

FLSA Status: Non-Exempt

About the Position

Western Piedmont Community College (WPCC) is seeking a dedicated, student-focused professional to serve as our Student Success Advisor. This position plays a key role in helping prospective and current students navigate their educational journeys, overcome barriers, and achieve their academic and career goals.

The Student Success Advisor supports student enrollment, engagement, retention, and completion by providing academic advising, connecting students with college resources, and helping them make informed decisions about their educational pathways. This position works collaboratively with faculty, staff, and community partners to create a welcoming and supportive environment where students can succeed from their first interaction with the College through graduation and beyond.

What Youll Do

Responsibilities include, but are not limited to:

• Assist prospective students with admissions, enrollment requirements, academic programs, and available college resources.
• Provide academic advising and guidance related to educational planning, course selection, registration, and schedule adjustments.
• Maintain regular communication with students to identify challenges, address barriers, and support retention and completion.
• Help students align their personal, academic, and career goals with appropriate educational pathways and support services.
• Participate in recruitment and outreach activities at area high schools, community events, and other off-campus locations.
• Collaborate with Marketing to develop and share information about educational programs, transfer opportunities, and college resources.
• Build and maintain relationships with four-year institutions and educational partners to support student transfer opportunities.
• Maintain accurate student records and document advising activities and services using College information systems.
• Communicate College policies, procedures, enrollment deadlines, transfer requirements, and other important information to students.
• Collaborate with faculty, staff, and campus departments to support student success initiatives.
• Participate in College committees, professional development, and other duties as assigned.

Our Commitment to Student Success

At WPCC, every employee contributes to student success. Employees are expected to:

• Create welcoming and engaging experiences that foster student belonging.
• Build meaningful relationships that support student persistence and achievement.
• Collaborate across departments to remove barriers and improve the student experience.
• Demonstrate professionalism, integrity, and exceptional customer service.
• Represent Western Piedmont Community College with pride while supporting the Colleges mission, vision, and strategic priorities.

Why Join WPCC?

Western Piedmont Community College is committed to transforming lives through education. We believe our employees are our greatest asset and strive to cultivate a workplace where collaboration, innovation, inclusion, and continuous learning thrive.

As part of our team, youll have the opportunity to make a lasting impact on students while enjoying the benefits of working for one of North Carolinas outstanding community colleges.

Minimum Qualifications

Required

• Bachelors degree.

• Excellent communication, organizational, and interpersonal skills.

• Ability to work collaboratively with college and high school personnel.

• Ability to communicate effectively with diverse audiences and adapt communication styles to meet individual needs.

• Ability to work independently while contributing effectively to a team environment.

• Ability to establish and maintain positive working relationships with students, faculty, staff, and community partners.

• Ability to accommodate occasional evening activities and overnight travel as required.

Preferred Qualifications

Preferred

• Two years of experience in admissions, academic advising, student activities, recruitment, program planning, or a related field.

• Experience working in higher education, particularly in student services, enrollment management, or student success.

• Familiarity with four-year institutions, articulation agreements, educational partnerships, and transfer processes.

• Experience using student retention software and career exploration tools.

Special Instructions

Submission of an application does not guarantee an interview or employment.

Applicants must upload:

• Resume
• Unofficial college transcripts

Benefits Overview for Full-Time Employees

As a full-time employee, you are eligible for a comprehensive benefits package designed to support your health, financial security, and work-life balance. Below is a summary of the benefits offered:

Health Insurance

• Medical coverage begins on the first day of the month following your hire date.
• Plans are offered through the NC State Health Plan.
• Additional details and plan options are available on the NC State Health Plan website.

Retirement

• Participation in the Teachers' and State Employees' Retirement System (TSERS), a defined benefit plan.
• Employee Contribution: 6% of your salary.
• Employer Contribution: 24.04% on your behalf.
• Optional 401(k) and 457 supplemental retirement plans are available.
• For more information, review the TSERS Handbook.

Disability & Life Insurance

• Basic coverage provided through TSERS.
• Options for additional coverage available through Colonial Life and MetLife.

Supplemental Benefits

• Employees may elect optional plans such as:

• Dental

• Vision

• Cancer and Critical Illness

• Teladoc and other wellness programs

• Full details are available in the Benefits Guide.

Leave

• Sick leave accrues at 8 hours per month.
• Paid holidays and personal leave are provided as outlined in the Benefits Guide.

Additional Information

• Employment is at-will, consistent with North Carolina law.
• A full review of benefits and enrollment instructions will be provided during your orientation.

01

Do you meet the minimum requirements for this position as listed in the posting?

• Yes
• No

Required Question

Employer Western Piedmont Community College

Address 1001 Burkemont Ave

Morganton, North Carolina, 28655

Phone 8284483126

8284483127

Website www.wpcc.edu