Job Summary
The Student Success Advisor supports students from enrollment through graduation by monitoring academic progress, attendance, engagement, and completion milestones. The role involves proactive outreach to at-risk students, individualized advising, resolving academic and administrative barriers, coordinating support resources, and maintaining accurate student records. The goal is to improve student engagement, retention, persistence, and timely program completion.
Key Responsibilities
- Monitor student academic progress, attendance, engagement, and completion milestones.
- Identify students at risk of withdrawal or academic difficulty and implement timely interventions.
- Manage an assigned student caseload and develop individualized success plans.
- Conduct frequent outreach calls, texts, and emails to disengaged or at-risk students.
- Respond promptly to early warning indicators and document outreach attempts and outcomes.
- Guide students through program requirements, academic expectations, and available support services.
- Resolve academic, attendance, financial, and administrative barriers by coordinating with faculty and internal departments.
- Manage student cases from initial identification through resolution, ensuring timely follow-up and escalation when necessary.
- Connect students with internal services and community resources for childcare, housing, transportation, food insecurity, and mental health support.
- Build relationships with students through regular check-ins and structured communication.
- Collaborate with faculty and staff to support student engagement, retention, and academic success.
- Maintain accurate records of student interactions, outreach, interventions, and outcomes in student information systems and CRM platforms.
Required Qualifications
- At least 2 years of experience in education, career services, or academic advising.
- Experience managing a student caseload and conducting high-volume outreach by phone, text, and email.
- Experience maintaining accurate and timely records in a CRM or student information system.
- Strong communication, organizational, problem-solving, and follow-through skills.
- Ability to manage multiple student cases, prioritize urgent issues, and coordinate timely resolutions.
Preferred Qualifications
- Higher education experience in student services, student retention, or at-risk student intervention.
- Experience with Populi, HubSpot, or similar systems.
- Experience supporting adult, international, military-affiliated, or nontraditional students.
- Bilingual communication skills.