Supervisor Site

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You'll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Supervisor Site is accountable for:

• Strong leadership skills to guide and motivate a team of support technicians.
• Excellent communication skills to liaise between clients and technical teams, ensuring clear and concise information exchange.
• Problem-solving abilities to diagnose and resolve complex issues, often under pressure.
• Strategic planning skills to develop and implement service improvement initiatives.
• Ability to advise and mentor junior team members to enhance their technical and soft skills.

Essential Skills, Knowledge & Experiences:

• 5+ years of relevant experience
• Working knowledge in project management tools such as Microsoft Project or Asana to oversee multiple projects and timelines.
• Knowledge of customer relationship management (CRM) systems like Salesforce to manage client interactions and support tickets.
• Experience with data analysis tools such as Excel or Tableau to interpret performance metrics and generate reports.
• Familiarity with IT service management (ITSM) frameworks like ITIL to ensure service delivery standards are met.
• Understanding of network and system administration basics to troubleshoot and resolve technical issues effectively.

Nice to Have:

• Strong leadership skills to guide and motivate a team of support technicians.
• Excellent communication skills to liaise between clients and technical teams, ensuring clear and concise information exchange.
• Problem-solving abilities to diagnose and resolve complex issues, often under pressure.
• Strategic planning skills to develop and implement service improvement initiatives.
• Ability to advise and mentor junior team members to enhance their technical and soft skills.

Work Location & Schedule:

Location: New Mexico, US - Onsite

Schedule: Monday - Friday

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$61,575.00 - $82,100.00

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.