Come and join our well established and rapidly growing Managed IT Services Company in Fayetteville, North Carolina. We have an immediate opportunity for a highly skilled and customer focused Support Technician to join our team.
The number one goal of everyone at Future Data is to make our Clients exceptionally happy. The Support Technician plays an important role in making sure that happens by providing friendly customer service and brilliant technical support for our clients both on-site and remotely.
Responsibilities Include:
On-site technical support and installation services for client servers, workstations, peripherals, networking, and anything else that is needed. A fully outfitted service vehicle is provided.
Remote technical support and service requests when no on-site tasks are assigned.
Record all on-site and remote support activities and time in our ticketing system.
Keep customer documentation updated in our documentation system.
Skills Needed:
Self-driven, with ability to work independently and in a team setting.
Good written and verbal communication skills.
Detail-oriented and organized.
Enjoy troubleshooting and problem solving.
Requirements:
Excellent communication skills. Customer satisfaction is job one!
2+ years prior work experience in an IT support role. Prior MSP experience is a plus!
Experience with end user support including hardware repair, operating system installation, email, and desktop application troubleshooting.