Job Description
Company Description
Additional Information
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
***NO C2C***
Our Mission
WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description- Service Desk & Customer Support
- System Administration (Jira/MSP+/Web Systems)
- Data Analysis (Excel/KPI/Reporting)
- AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas:
- Service Desk / Help Desk Operations
- IT Operations or Application Support
- System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Numbers & Facts
| Location | Plano, Texas |
| Job Type | Contractor |
| Industry | Other/Not Classified |
| Salary | $70,000–$75,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 2014 |
About Company
Woongjin Inc. HRM Division is a unique organization, specializing in providing human resource consulting. We administer flexible solutions quickly and accurately, based on your specific requests. Our internal team is made up of specialized professionals – which allows us to make unprecedented decisions when understanding everyone's needs.
Utilizing a proven methodology, we assess not only technical skills and tools but also tangible skills such as aptitude, attitude and professionalism. With Woongjin, Inc, your company can be assured of finding quality solutions.
Our specialty is placing the best qualified candidates to fulfill your needs. We work from a strong philosophy that guides our methods and affects our services properly. We can guarantee you the following in staffing augmentation:
- Expertise: Our HR Specialists know what to look for. Coming from specialized backgrounds with experiences in a variety of positions such as analysis, human resources, informational technology, finance, and project management, Woongjin HR Specialists are experts at finding the skills and personalities your company needs.
- Integrity: Through long-term relationships based on demonstrated honesty and accuracy, Woongjin has built its success on proven integrity.
- Professionalism: The Woongjin team is dedicated to conducting your search in a timely, efficient and responsive manner. We are devoted to our business so that you can feel comfortable spending time on your own.
- Flexibility: We offer contract, contract-to-hire and direct placement so that you get exactly what you are looking for.
- Involvement: We cultivate relationships into partnerships which makes a dynamic culture on the basis of love, trust, and respect.
Skills
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