Continuous Process Improvement (Agile Mindset) on QA/System failure issues
Perform basic to intermediate system administration tasks, including User and access management
System configuration: Workflow and process maintenance, Issue investigation and escalation
Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Qualifications
Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
5+ years of experience in one or more of the following areas:
Service Desk / Help Desk Operations
IT Operations or Application Support
System Administration
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
Experience with Jira or other ticketing/workflow management systems preferred.
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Numbers & Facts
Location
Plano, Texas
Job Type
Contractor
Skills
Agile Programming Methodologiesunmatched
Artificial Intelligence (AI)unmatched
Atlassian JIRAunmatched
Automationunmatched
Business Administrationunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
English Languageunmatched
Help Deskunmatched
Home Automationunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Internet Applicationunmatched
Korean Languageunmatched
Operational Supportunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Quality Assuranceunmatched
Scripting (Scripting Languages)unmatched
Software Administrationunmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Writing Skillsunmatched
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