System & App Admin Principal

Information Technology Services (ITS) at MCCCD is seeking a System and Application Administrator Principal to provide high-level operational leadership as part of the Business Enablement Enterprise Applications Team. Overseeing a small staff of Administrators, this role works with a high degree of independence, supporting highly complex enterprise applications, systems, and cloud environments to ensure reliable operations and provide effective issue resolution. The position applies advanced knowledge of enterprise system and application administration, cloud operations, production support, and related operational practices to address complex, ambiguous, or undefined problems and provide leadership across significant operational activities and initiatives.

The ideal candidate demonstrates strong leadership, initiative, independent judgment and problem-solving, and effective communication. This position collaborates across technical and functional teams and vendors to coordinate resources and influence successful operational outcomes.

Essential Functions

Problem Resolution & Incident Management (30%)

Serves as a principal operational resource for the Enterprise Applications Team; independently analyzes highly complex and ambiguous problems requiring comprehensive knowledge of assigned areas and broad understanding of systems, applications, and operational dependencies; determines operational approaches when established solutions or precedents are not adequate; anticipates significant problem areas and associated risks; evaluates alternative approaches and broader operational impacts; drives significant incidents and problems to resolution; coordinates resources across technical, functional, and vendor areas; provides operational leadership for incident prevention, response, resolution, and follow-up.

System Administration and Vendor Management (25%)

Serves as the primary operational point of contact with Oracle and assigned vendors for Oracle Cloud Infrastructure (OCI) and other assigned Enterprise Applications Team-supported applications and technologies; provides principal-level operational direction for highly complex system administration activities involving multiple systems, platforms, dependencies, or organizational areas; applies comprehensive knowledge of assigned environments and broad technical and operational knowledge to independently evaluate ambiguous or undefined requirements, assess risks and dependencies, determine or recommend appropriate solutions and approaches, coordinate specialized expertise, and drives complex SRs, RFCs, maintenance activities, operational changes, vendor escalations, significant support matters, and cross-functional operational issues through resolution.

Leadership, Communication & Reporting (20%)

Supervises, assigns, reviews, and evaluates the work of staff; establishes accountability for assigned responsibilities and deliverables; identifies development and succession needs; provides coaching, mentoring, leadership, cross-training, and development opportunities; provides principal-level consultation, builds consensus, facilitates communication across organizational areas, helps resolve complex or sensitive operational matters, and influences decisions involving significant operational and technology matters; communicates significant operational impacts, risks, recommendations, strategic considerations, and complex issues to technical and non-technical audiences, including vendors, management, and executive leadership, and develops and reviews professional reports, presentations, dashboards, recommendations, and other executive-level communications.

Project & Initiative Support (15%)

Provides principal-level operational leadership for Enterprise Applications Team responsibilities on large and complex projects and initiatives involving multiple systems, technical disciplines, organizational areas, or enterprise stakeholders; independently evaluates complex or undefined requirements, dependencies, risks, operational impacts, and solution alternatives; determines or recommends approaches requiring comprehensive knowledge and independent judgment; coordinates appropriate staff, technical specialists, vendors, and stakeholders; leads or coordinates team responsibilities for major migrations, upgrades, audits, disaster recovery initiatives, implementations, RFIs, RFPs, and other significant enterprise initiatives.

Documentation, Continuous Improvement & Administrative Operations (10%)

Establishes, develops, reviews, and improves operational documentation, procedures, standards, and support practices for assigned Enterprise Applications Team-supported systems and technologies; evaluates broader operational practices, recurring issues, technology trends, risks, barriers, and opportunities for improvement and independently develops, recommends, or coordinates solutions that improve operational effectiveness across assigned systems, processes, or organizational areas; establishes expectations for documentation, knowledge transfer, staff development, operational readiness, continuity, and continuous improvement; participates in committees and cross-functional initiatives; performs other duties as assigned.