Systems Director Laundry & Linen Services

Job Summary

The System Director oversees all aspects of the laundry and linen services within the health system. This role directs the planning, organizing, and operational needs of the laundry and linen production for system facilities, ensuring a consistently high level of cleanliness and sanitary standards is maintained.

Job Responsibilities

• Plan, organize, and direct the activities and logistics of the laundry and linen services for the health system facilities; establish and implement policies and procedures for departmental operations.
• Research and apply best practices and processes for guaranteeing optimal cleanliness and sanitary standards for laundry and linen services and implementing superior patient linen handling techniques.
• Evaluate, select, and maintain the inventory of linen, supplies, cleaning solutions, and equipment that meet quality standards and fulfill the needs of each system location.
• Oversee purchasing linens and capital equipment utilizing the systems Group Purchasing Organization (GPO).
• Develop, implement, and maintain a quality equipment maintenance program that guarantees equipment is operating and is in excellent working order.
• Develop and conduct safety training for all staff members.
• Verify staff are operating and maintaining equipment using safety protocols.
• Focus strategically on acquiring new clients to increase profitability.
• Drive business development and account management efforts by supporting customer relationships with clients.
• Establish and monitor Key Performance Indicators (KPIs) for safety, quality, productivity, backlog, change order performance, schedule adherence, and customer satisfaction; review results regularly and implement improvement actions.
• Direct transportation and logistics activities for laundry and linen services, including oversight of driver routes ensuring effective and efficient delivery methods are maintained.
• Create and monitor a system-wide budget for laundry and linen services, including costs of supplies and equipment, evaluating cost-saving opportunities and ensuring financial objectives are maintained.
• Prepare and analyze reports used to track and trend departmental data and statistics, reporting outcomes to leadership.
• Perform human resources functions by interviewing, hiring, facilitating the performance evaluation process, and assisting with employee disciplinary actions.
• Ensure compliance with Department of Transportation (DOT), the Occupational Safety and Health Administration (OSHA), The Joint Commission (TJC), and Healthcare Laundry Accreditation Council (HLAC) guidelines and regulations.
• Exercise independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.
• Direct supervision of others. Prepare and give performance evaluations.
• Work directly with patients and/or customers.
• Work with internal and/or external customers via telephone or face-to-face interaction.
• Collaborate with other healthcare professionals and staff, frequently engaging with individuals at Director level or above.

Required Skills & Experience

• Minimum five (5) years of commercial or healthcare laundry leadership experience.
• Superior knowledge of equipment functionality and repair.
• Advanced knowledge of cleaning and sanitation requirements needed to sustain ideal standards.
• Working knowledge of Enterprise Resource Planning (ERP) tools, Microsoft Office, and applicable linen management software programs.
• Effective interpersonal and organizational skills.
• Excellent communication skills, both written and verbal, presenting clear and concise information.
• Ability to organize and prioritize work in an effective and efficient manner.
• Detail-oriented as required in the examination of clinical numerical data.

Schedule Notes

• Work hours: Mon-Fri 5am-1:30pm; hours may vary.
• Work location will be at a designated facility.
• Relocation may be required with a commitment agreement.