Systems Operations Engineer

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: Systems Operations Engineer
Location: Charlotte, NC
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description/ Responsibilities

Systems Operations Engineer (App Ops support):

• This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions.
• The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality.
• The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies.
• Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing.
• This position will follow corporate policies regarding security, documentation, audit and change control processes.
• This individual will collaborate with a team of US and India engineers maintaining the availability and performance of the production systems.

Position Responsibilities and Expected Outcomes:

• Drive adoption of core tooling and align to ITIL services.
• Execute incident, problem, change and release management across a wide range of applications and technologies.
• Drive remediation activities, run incident bridges, and provide status on active issues.
• Drive root cause identification and preventative actions.
• Effectively multi-task across a wide range of activities.
• Communicate effectively (both verbal and written) across multiple teams.
• Work with vendors and vendor products to troubleshoot issues.
• Identify gaps and single points of failure in current technology process or design.
• Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members.
• Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members.
• Drive identification and development of automation for repetitive tasks.
• Ensure quality, security and compliance requirements are met for supported area.
• Execute daily maintenance tasks and proactive review of the production environment.
• Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester.
• Will require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore teams.
• It's a large team of application support engineers, covering HR and Legal based application suites.
• Need to be AI-inclined, right attitude with flexibility of work hours when needed and good comm skills/soft skills.
• Years of Experience:
• 10.00 Years of Experience

TekWissen Group is an equal opportunity employer supporting workforce diversity.