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Operations Support Jobs in Boston, MA

T&E Operations Specialist

Connexion Systems + Engineering

Boston, MA

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JOB DETAILS
SALARY
$32.14–$36 Per Hour
SKILLS
Accounts Payable, Administrative Skills, Communication Skills, Customer Relations, Data Entry, Detail Oriented, Documentation, Establish Priorities, Expense Reports, Expense Tracking, Finance, Financial Operations, Higher Education, Maintain Compliance, Onboarding, Outsourcing, Policy Development, Presentation/Verbal Skills, Process Development, Regulatory Compliance, Reimbursement, SAP, ServiceNow, Software Administration, Time Management, Transaction Processing/Management, Willing to Travel, Writing Skills
LOCATION
Boston, MA
POSTED
1 day ago
Job Title: T&E Operations Specialist
Pay Rate: $32.14-$36.00/hr.
Location:  Boston MA 02120
Duration: 6 months  
Shift: M-F 1st Shift

Position Summary:
Travel & Expense function supports approximately 15,000 Concur users and over $45 million in annual T&E activity, including a corporate card program spanning approximately 4,000 cardholders and over $40 million in annual card spend. The Temporary T&E Operations Specialist provides critical transactional and operational coverage for the T&E function during a period of team transition, ensuring that expense report processing, outstanding transaction monitoring, and service ticket volume continue without interruption.
This is a hands-on, execution-focused role. The ideal candidate is detail-oriented, comfortable with high transaction volume, and able to work independently within established processes and policy guidelines from day one. This assignment is expected to run approximately six months, bridging the T&E team through active restructuring and the onboarding of a new outsourced operations partner.
Key Responsibilities & Accountabilities:
Concur Expense Report Processing
  • Review and approve expense reports in Concur for policy compliance, accuracy, and appropriate documentation.
  • Identify and escalate out-of-policy transactions, missing documentation, or exceptions requiring management review.
  • Maintain consistent throughput and turnaround on assigned report queues.
Outstanding Transaction & Delinquency Monitoring
  • Support the 30/60/90-day outstanding transaction reporting process, including generating delinquency notifications.
  • Track cardholder compliance with outstanding transaction resolution and escalate repeat or aging issues per established process.
ServiceNow Ticket & Cardholder Support
  • Provide first-line intake and triage of incoming ServiceNow (AskFin) tickets related to T&E, expense, and card inquiries.
  • Resolve routine cardholder and traveler inquiries directly; route escalated or complex issues to the appropriate T&E team member.
  • Support card application and onboarding processing in ServiceNow as volume requires.
Traveler & Cardholder Communications
  • Respond to routine policy and process questions from cardholders, travelers, and departmental administrators.
  • Support distribution of standard compliance and policy communications as directed.
  • General Travel Program Administrative Support
  • Provide administrative support to travel program operations as needed, including routine data entry, tracking, and documentation.
Minimum Qualifications:
  • 2+ years of experience in expense processing, accounts payable, financial operations, or a related transactional finance function.
  • Experience with an enterprise expense or T&E platform (SAP Concur strongly preferred).
  • Comfort working in a high-volume, deadline-driven environment with minimal ramp-up time.
  • Strong attention to detail and ability to follow established policy and process guidelines consistently.
  • Clear, professional written and verbal communication skills for direct cardholder and traveler interaction.
Preferred Qualifications:
  • Prior experience with SAP Concur, Workday, or ServiceNow.
  • Experience in a higher education or large, decentralized organization.
  • Prior experience in a temporary or contract assignment requiring fast onboarding and independent execution.

Key Competencies:
  • Execution & Reliability: Delivers consistent, accurate output on recurring transactional work without close supervision.
  • Customer Orientation: Treats every cardholder and traveler interaction as an opportunity for a professional, resolution-focused experience.
  • Adaptability: Ramps quickly, works effectively within a team in transition, and adjusts to shifting priorities during a restructuring period.
  • Judgment & Escalation: Recognizes when an issue falls outside standard process and escalates appropriately rather than guessing.

About the Company

C

Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/

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