Technical Account Manager

About the Role:

Are you an individual with a robust technical acumen coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager on our dynamic Senior Living team and become an integral part of revolutionizing senior living experiences. As a Technical Account Manager (TAM), you will be a proactive partner empowering our esteemed clients with top-tier consultative insights, seamless implementation processes, ongoing system support, and tailored professional services. As a Technical Account Manager at Yardi, you'll enjoy a collaborative and growth-oriented environment while spearheading the transformation of the senior living landscape.

What You'll Do:

• Lead software implementation, configuration, and deployment of Yardi products for assigned clients

• Provide expert guidance on product features, best practices, and strategic solutions tailored to client needs

• Analyze client operations to identify opportunities for optimization and improved outcomes

• Manage and resolve complex or escalated software issues, collaborating closely with internal teams

• Build strong client relationships by delivering proactive, consultative support and identifying growth opportunities

Who You Are:

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience

• Two (2) years of technical or client support experience

• Advanced knowledge of Yardi domain or significant experience in relevant industry

• Demonstrated ability to independently manage and resolve client issues and requests

• Advanced technical and product knowledge of one or more Yardi software products

• Knowledge of accounting practices

• Understanding of the property management or relevant Yardi supported industry and industry best practices

• Competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, or SQL/Oracle language

• Independent, sound decision making, critical thinking, and problem-solving skills

• Proven time management and organization skills

• Excellent written and oral communication skills

• Client-centered commitment and focus

• Excellent interpersonal skills

• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment

• Collegial, team-oriented disposition with the ability to establish cooperative working relationships with all levels of employees and clients

• Proficiency in Microsoft 365 desktop applications

Ideal to Have:

• Ability to configure and manage networks and peripherals

• Experience with HTML/Cloud Services

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!

#TeamYardi. #YardiCareers #hiring

Annual Salary Range: $75,000 - $78,000

EOE/Race/Gender/Disability/Vets

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

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