Technical Customer Assurance Manager
Description -
As HP's commercial print environments become increasingly integrated with customer IT, networking, identity, and security ecosystems, the Technical Customer Assurance Manager (TCAM) role should evolve beyond traditional service delivery and escalation management. The ideal candidate should possess a combination of enterprise print expertise, customer-facing leadership skills, networking knowledge, and security awareness to effectively engage with customer stakeholders ranging from print administrators and help desk teams to network architects, cybersecurity organizations, and executive leadership.
Additional Key Responsibilities
- Serve as a trusted technical advisor to customer infrastructure, networking, security, and operations teams regarding HP print and workflow solutions.
- Lead technical discussions involving print security, device onboarding, network integration, authentication, and enterprise deployment best practices.
- Partner with customer cybersecurity, compliance, and architecture teams to address security requirements and operational risks associated with print environments.
- Support security assessments, remediation efforts, and risk mitigation activities involving printer fleets and print infrastructure.
- Collaborate with HP sales, services, and solution teams to identify opportunities for service expansion, solution optimization, and business growth.
- Drive successful deployment and operational readiness of enterprise print solutions by coordinating activities across network, security, infrastructure, and support organizations.
- Provide technical guidance and recommendations related to enterprise print architecture, security controls, fleet optimization, and device lifecycle management.
Enhanced Knowledge and Skills Requirements
- Thorough technical knowledge of enterprise printing environments, print management platforms, print servers, Microsoft Universal Print, firmware lifecycle management, secure print architectures, and enterprise fleet management solutions.
- Strong understanding of enterprise networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, VPN technologies, and network segmentation.
- Working knowledge of enterprise security technologies and concepts including Zero Trust architectures, access controls, Public Key Infrastructure (PKI), certificate management, authentication services, vulnerability management, and endpoint security.
- Experience collaborating with customer network engineering, cybersecurity, infrastructure, and architecture teams in enterprise environments.
- Ability to troubleshoot complex interactions between printing devices, enterprise networks, identity services, security platforms, and management solutions.
- Knowledge of Microsoft Active Directory, Microsoft Entra ID, and enterprise authentication technologies.
- Familiarity with security and compliance frameworks such as ISO 27001, NIST, SOC, HIPAA, PCI-DSS, or similar industry standards.
- Excellent analytical and problem-solving skills with the ability to identify root causes across complex technical environments.
- Ability to communicate highly technical concepts to both technical and executive audiences.
- Strong business acumen with the ability to align technical solutions to customer business outcomes and operational objectives.
Preferred Technical Experience
- Enterprise print security and printer hardening.
- Fleet security assessments and risk management.
- Network Access Control (NAC) solutions including Aruba ClearPass, FortiNAC, Cisco ISE, or equivalent technologies.
- Managed services, consulting, solution architecture, or enterprise technical account management.
- Print management platforms and workflow solutions.
- Security incident response, vulnerability remediation, or compliance-related initiatives.
- Enterprise device onboarding and authentication solutions.
- Large-scale enterprise deployments involving networked devices and distributed infrastructure.
- Experience working in highly regulated industries such as healthcare, financial services, government, retail, or manufacturing.
Preferred Certifications
- CISSP
- Security+
- Network+
- CCNA or CCNP
- Aruba ClearPass Certification
- Fortinet NSE Certification
- PMP
- ITIL Foundation
Ideal Candidate Profile
The ideal TCAM will possess a unique blend of enterprise print expertise, customer relationship management, technical leadership, networking knowledge, and security awareness. This individual should be capable of engaging confidently with print administrators, infrastructure teams, network architects, cybersecurity organizations, compliance teams, and executive leadership while serving as the customer's trusted technical advocate and strategic advisor. The successful candidate will drive exceptional customer experiences, improve operational outcomes, identify growth opportunities, and help customers integrate HP solutions into their broader enterprise IT and security strategies.
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"