Technical Service Director

The Technical Services Director is a strategic leadership role responsible for leading, developing, and advancing the Technical Service organization across the United States and Canada within the General Industrial (GI) Division. This position serves as a key member of the USCA GI Leadership Team and partners closely with customers, sales, marketing, operations, R&D, and other cross-functional stakeholders to deliver technical expertise, drive innovation, strengthen customer relationships, and support profitable business growth.

The Director provides overall leadership for the Technical Service function, ensuring alignment with the division's strategic objectives, financial targets, and customer commitments. Key responsibilities include developing and executing the technical service value proposition, building organizational capability, optimizing resource utilization, leading training and certification programs, and fostering strong partnerships with industry organizations and key stakeholders.

In addition to driving technical excellence and customer-focused solutions, the Director is responsible for talent development, succession planning, organizational effectiveness, and the continued growth of a high-performing technical team. This role also oversees departmental budgeting and resource planning to ensure efficient operations and sustainable growth.

The successful candidate will bring a proven track record of leadership in commercial, technical, or technical management roles, along with the ability to influence across functions, develop strategic initiatives, and lead teams in a dynamic and results-oriented environment. As a senior leader within the organization, this individual may also collaborate with and provide consultation to General Industrial teams and leaders across global regions to share best practices and support enterprise-wide initiatives.