Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
Set up and configure operating systems, software applications, and user accounts for new and existing staff.
Assist with the physical installation of networking equipment (routers, switches, access points) and cabling.
Image and prepare devices according to organizational standards and security policies.
Respond to help desk tickets, phone calls, and in-person requests promptly and professionally.
Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary.
Support common business applications, email systems, and productivity software.
Networking Fundamentals: Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies (Required: 4 Years).
Device Management: Familiarity with device imaging, deployment tools, and system security best practices (Required: 4 Years).
IT Service Management: Knowledge of help desk ticketing systems and IT service management workflows (Required: 4 Years).
Ticketing Systems: Experience with Helpspot(Nice to Have: 2 Years).
Core Competencies: Effective troubleshooting and diagnostics, strong user-friendly communication, exceptional time management, and a customer-service-oriented demeanor (Required: 4 Years).
Physical & Security Requirements: Ability to lift and move IT equipment (computers, monitors, networking gear) and maintain strict confidentiality handling sensitive information (Required: 4 Years).