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Help Desk Jobs in Virginia

Technical Support Analyst (Desktop Support Help Desk)

Rose International

Richmond, Virginia

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JOB DETAILS
SALARY
$20–$22 Per Hour
JOB TYPE
Temporary
SKILLS
2nd Level Support, Analysis Skills, Best Practices, Business Solutions, Communication Skills, Computer Security, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Email Technology, Equipment Maintenance/Repair, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop PC, Network Configuration Management, Network Connectivity, Network Monitoring, Network Routers, Network Switching, Network System Hardware, Organizational Skills, Printers, Problem Solving Skills, Security Protocols, Software Administration, System Operations, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, Time Management, VPN (Virtual Private Network), Webcams, Wireless Communications
LOCATION
Richmond, Virginia
POSTED
1 day ago
Technical Support Analyst (Desktop Support / Help Desk)Required Skills:Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies (4 Years)Familiarity with device imaging, deployment tools, and system security best practices (4 Years)Knowledge of help desk ticketing systems and IT service management workflows (4 Years)Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues (4 Years)Strong communication skills, with the ability to explain technical information in a user-friendly manner (4 Years)Excellent organizational and time-management skills to handle multiple requests and priorities (4 Years)Skilled in customer service and maintaining a professional, supportive demeanor with end users (4 Years)Ability to work independently as well as collaboratively within a team (4 Years)Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required (4 Years)Ability to maintain confidentiality and follow security protocols when handling sensitive information (4 Years)Preferred Skills:Ability to adapt to changing technology, tools, and organizational needsExperience with HelpSpot as a ticketing systemAbout the Role:The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.Job Responsibilities:Equipment Installation & SetupInstall, configure, and deploy desktops, laptops, monitors, printers, and peripheral devicesSet up and configure operating systems, software applications, and user accounts for new and existing staffAssist with the physical installation of networking equipment (routers, switches, access points) and cablingImage and prepare devices according to organizational standards and security policiesOngoing Technical SupportRespond to help desk tickets, phone calls, and in-person requests in a timely and professional mannerDiagnose and resolve hardware, software, network connectivity, and peripheral issuesProvide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessarySupport common business applications, email systems, and productivity softwareInterview Process: Both webcam and in-person interviews**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

About the Company

R

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.roseint.com/

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