Job Description
Technical Support Analyst - Epitec Skip to content
Home
About
TalentBurst - Acquisition
What We Do
Contingent Talent
Employer of Record
Direct Hire
Statement of Work
Executive Search
Work at Epitec
State Local Government and Education
Jobs at Epitec
Contact
Search Jobs
Search Jobs
Home
About
TalentBurst
What We Do
Contingent Talent
Employer of Record
Direct Hire
Statement of Work
Executive Search
Work at Epitec
Jobs at Epitec
State Local Government and Education
Contact
Privacy Policy
Terms of Service
Technical Support Analyst
By / October 7, 2026
- Location: Lisle, Illinois
- Type: Contract
- Job #107537
Job Title: Technical Support Analyst US CITIZEN OR GREEN CARD ONLY
Location: REMOTE, up to 10% travel (reimbursed), mostly to Lisle &/or Woodbridge, IL
Job Type: W2 contract, 12 months, likely extension
Pay: $30-$36/hour + benefits
- Diesel & Customer Service experience is a MUST. *
- US Citizen or Green Card ONLY *
Job Summary:
Working with dealers on the phone thru the case management system. Dealer submits a case file, and agents help them thru the repair. This consultant is an expert that helps them fix the issue with the dealer on a daily basis. Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms.
This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. 25,000 casefiles were supported in 2023, and 14,000 phone calls were handled by our team. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
Diesel & customer service experience is a MUST.
Extensive experience as an end user and customer support is needed for this role.
Key Responsibilities:
- Tech Services support members support international dealers and body builders provide repair and diagnostic
support
- Provide publications feedback to our publications teams
- Escalate trending failure modes to Service Engineering
- Support new product launches
- Future travel to dealer locations is a possibility
Required Experience/Skills:
- Bachelors degree
- At least 2 years of field service engineering, automotive service or truck service experience
OR
- Masters degree
OR
- At least 4 years of field service engineering, automotive service or truck service experience
- Diesel AND Customer Service experience is a MUST
Desired Skills
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving
- US CITIZEN OR GREEN CARD ONLY*
#LI-LS1
- Apply Now
- See All Jobs
Previous Job Listing
Next Job Listing
- Jobs at Epitec
- Privacy Policy
- Terms of Service
Copyright 2026 Epitec
Scroll to Top
Numbers & Facts
| Location | Detroit, MI (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $30–$36 Per Hour |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1978 |
| Website | https://epitec.com/ |
Benefits
Professional Development, 401K, Employee Referral Program, Life Insurance
About Company
Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder