Technical Support Engineer | DX

Overview:

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

DX, now part of Atlassian, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City, we are trusted by industry leaders like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to help their engineering teams thrive at scale.

Responsibilities:

Responsibilities

As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps).

You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.

You’ll be a key member of our support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.

This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow within a fast-paced, global organization.

Key Responsibilities

• Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.

• Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.

• Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.

• Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.

• Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

Compensation:

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Pay Ranges:

In The United States or Remote, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $97,200 - $116,640

Zone B: $87,480 - $104,976

Zone C: $80,676 - $96,811

Qualifications:

Qualifications

• Experience: customer-facing technical support or solutions engineering experience.

• Tooling: Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.

• Integrations: Understanding of APIs and how systems connect via webhooks or tokens.

• Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.

• Security: Familiarity with authentication concepts (OAuth, SAML, token-based auth)
  

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.