Technical Support Engineer
Location: Union, NJ (Onsite)
Compensation: $85,000-95,000 annually
Schedule: Monday-Friday, 9:00 AM-5:00 PM
About Our Client
A provider of innovative power metering, power quality monitoring, and energy management solutions. As a Technical Support Engineer, you'll use your electrical and troubleshooting expertise to help customers solve technical challenges, optimize system performance, and deliver exceptional service.
Job Duties & Responsibilities
-Troubleshoot hardware, firmware, software, and communication issues involving power metering, power quality monitoring, and energy management systems.
-Provide technical support by phone, email, online portals, and onsite visits, guiding customers through product configuration, diagnostics, and resolution.
-Investigate recurring issues, identify root causes, and collaborate with Engineering, Research and Development, Sales, Billing, and Project Management to implement solutions.
-Document support cases, resolutions, and troubleshooting procedures while maintaining accurate records and contributing to technical guides and product knowledge resources.
Required Skills & Experience
-At least 2 years of experience in electrical construction, technical support, troubleshooting, or system diagnostics.
-Experience with SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs), or other data acquisition systems.
-Strong analytical, problem-solving, organizational, and documentation skills, with the ability to manage multiple priorities and work independently.
-Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences; ability to work onsite in Union, NJ, Monday through Friday, 9:00 AM-5:00 PM. Applicants must be legally authorized to work in the United States.
Preferred Skills & Experience
-Knowledge of three-phase power systems, electrical metering products, billing systems, and serial, fiber-optic, or Ethernet communications.
-Familiarity with industrial communication protocols such as Modbus, BACnet, and DNP3, as well as Salesforce, Monday.com, or similar CRM and project management tools.
Benefits
-Generous benefits package, including health coverage, retirement benefits, paid time off, and other group benefits.
Apply Today!
Take the next step in your technical career. Apply today and help customers get the most out of their power monitoring and energy management solutions.
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Rachel Burke
rburke@synerfac.com
Synerfac Technical Staffing
732-271-9333