Our client, a Energy Services company, is looking for a Technical Support Engineer for their Santa Clara, CA location.
Responsibilities:
- Support reliability tests such as marathon/cycle runs, burn-in, and qualification activities, including setup, monitoring, and documentation.
- Track and log failures, alarms, and abnormal events, and help maintain failure records in the issue tracking system.
- Assist with root cause analysis (8D, 5-Why, fishbone) by gathering evidence, logs, photos, and part history.
- Help prepare and update Q&R documentation, including test plans, test reports, checklists, and corrective action records.
- New Support:
- Support installation, setup, and teaching robots, EFEMs, load ports, and aligners according to procedures.
- Run automation verification tests such as wafer transfer cycles, positional repeatability, and handoff checks, and record the results.
- Help troubleshoot automation issues by collecting alarm codes, communication logs, and sensor data, and coordinating with internal engineering teams.
- Help write and maintain automation procedures, teaching records, parameter backups, and changing logs.
- Follow all safety, ESD, and cleanroom protocols during equipment work.
Requirements:
- Exp: 3- 5Years
- Experience with semiconductor equipment
- Familiarity with SEMI standards (e.g., E84, E87, E10) and SECS/GEM communication.
- Scripting or automation skills for data handling (VBA, or Power BI).
- Exposure to quality tools such as 8D, FMEA, SPC, and Pareto analysis.
- Prior cleanroom experience in a semiconductor fab or equipment environment.
- Experience working directly with equipment suppliers or field service teams
- Demonstrate depth of expertise in mechanical and electrical, and system discipline.
- Possess general knowledge of hardware and software to perform hands on activities on equipment.
- Solve complex problems; exercise judgment based on assessment of technical analysis, risk, business impact.
- Communicates difficult technical and non-technical concept with internal and external parties.
- Japanese or Vietnamese proficiency is plus.
- Bachelor's Degree
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities