Territory Mgr, Final Mile - Grand Rapids, MI

Tractor Supply

Grand Rapids, MI

JOB DETAILS
SKILLS
Auditing, Communication Skills, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Delivery Driving, Delivery Management, Driver's License, Exceeded Sales Goal, Leadership, Lift/Move 50 Pounds, Logistics, Market Analysis, Marketing Strategy, Operational Strategy, Operations Management, Performance Analysis, Performance Management, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Control, Regulations, Resolve Customer Issues, Safety Standards, Safety/Work Safety, Schedule Development, Team Lead/Manager, Team Player, Territory Management, Time Management, Training/Teaching, Transportation Routing, Vehicle Driving, Willing to Travel, Workforce Planning, Writing Skills
LOCATION
Grand Rapids, MI
POSTED
1 day ago
Territory Manager, Final Mile - Grand Rapids, MI

The Territory Manager is responsible for overseeing and leading a team of delivery drivers in our Final Mile delivery operations. This role is crucial in ensuring the efficient and timely delivery of products to customers, while maintaining high standards of customer service and safety. The Territory Manager will be responsible for managing day-to-day operations, optimizing delivery routes, resolving issues, and ensuring that the team consistently meets or exceeds performance targets.

Essential Duties and Responsibilities
  • Lead, supervise, and motivate a team of delivery drivers to ensure the timely, accurate, and safe delivery of products to customers.
  • Monitor and manage daily delivery schedules, adjusting as necessary to ensure timely deliveries and maximize operational efficiency.
  • Conduct regular route audits and provide feedback to drivers to improve performance, safety, and customer service.
  • Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
  • Support collaborative work environment through continuous communication and relationship building.
  • Ensure drivers are adhering to all company policies, safety standards, and local traffic regulations.
  • Provide ongoing training and development for delivery drivers, ensuring they are equipped with the necessary tools and knowledge to succeed.
  • Act as the primary point of contact for drivers, addressing any concerns, issues, or questions that arise during their shifts.
  • Analyze performance metrics, identify areas for improvement, and implement strategies to increase efficiency and customer satisfaction.
  • Handle customer complaints or delivery issues, ensuring prompt resolution and maintaining high customer satisfaction levels.
Required Qualifications

Experience: 3+ years proven experience in managing delivery teams, logistics, or operations in a final mile or transportation setting. Education: High school diploma or equivalent required. Bachelor's degree in business, logistics, or a related field is a plus. Any combination of education and experience will be considered. Professional Certifications: None Preferred knowledge, skills or abilities Strong leadership and team management skills, with the ability to motivate and coach a diverse group of individuals. A commitment to safety, quality control, and continuous improvement. Excellent problem-solving skills, with the ability to address issues quickly and effectively Ability to work in a fast-paced, dynamic environment with changing priorities. Strong communication skills, both verbal and written, with the ability to interact professionally with customers, team members, and leadership. A valid driver's license with a clean driving record.

Working Conditions

Hybrid / Flexible working conditions Occasional travel required Working at stores sometimes outside in inclement weather. Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Driving a vehicle Reaching overhead Lifting 50+ pounds

About the Company

T

Tractor Supply

TSC’s team members are passionate individuals dedicated to the rural lifestyle offering expertise and thousands of affordable, high-quality products to our customers. If you join us, you'll learn everything there is to know about our products and the way we do business. You'll have the chance to apply that knowledge and achieve your dreams—living life on your own terms.

We were founded in 1938 by Charles E. Schmidt as a mail order tractor parts business, and today we've grown into the largest operator of retail farm stores in America. We couldn't be prouder to be deeply connected to the people we serve and the land they love. As a publicly traded company with over 1,500 stores, we're growing by leaps and bounds. You'll find us in 49 states, and for those of you in the northwest and Hawaii we also own and operate Del's Feed & Farm Supply.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1938