The Test Technician II will provide direct support to customers and clients worldwide perform testing, trouble shooting, calibration and repair in house on a variety of test equipment. Must be a highly organized, self-directed individual with electronic technician skills and experience. The Test Technician II will interact with all levels of management, customers/clients, and employees throughout the organization, both domestic and international, necessitating strong communication, technical, and customer service skills.This role will be based in our Marlborough, MA office reporting to the Sr. Manager, Operations.Responsibilities:
Test/calibrate new production test equipment
Calibrate, upgrade, test, and repair both customer-owned and test equipment
Record all test data and failure information in the production data base
Assist customers/client with technical telephone support including remote troubleshoot of systems in the field
Provide full in-house repair, test, hardware and software upgrades, and calibration services on test equipment
Fulfill customer sales orders as required
Make recommendations to improve quality or production test methods and processes
Use analog and digital troubleshooting techniques and equipment to troubleshoot to board or sub-assembly level
Make technical and quality related decisions on a daily basis
Communicate regularly with customers and be the face of the company for these important interactions
Requirements:
High School Degree or Electronic Technician Certificate
Minimum of 3 years of experience as a Test Technician I or equivalent
Experience with electronic test equipment, oscilloscope, DVM, frequency counters, etc.
High degree of accuracy and attention to detail
Ability to proactively communicate status and issues to internal and external customers
Ability to meet critical deadlines while managing multiple priorities
Must thrive in a deadline-driven, fast-paced team environment
Excellent written and oral communications skills
Proven system test level, trouble shooting, and repair of power industry test equipment
Numbers & Facts
Location
Marlborough, MA
Skills
Calibrationunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Equipment Maintenance/Repairunmatched
Failure Analysisunmatched
Hardware Quality Assuranceunmatched
Hardware Upgradesunmatched
Identify Issuesunmatched
Manufacturing/Production Testingunmatched
Multitaskingunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Oscilloscopeunmatched
Presentation/Verbal Skillsunmatched
Quality Assurance Methodologyunmatched
Quality Managementunmatched
Salesunmatched
Secondary Schoolunmatched
Software Upgradesunmatched
System Testunmatched
Technical Supportunmatched
Test Dataunmatched
Test Equipmentunmatched
Testingunmatched
Time Managementunmatched
Writing Skillsunmatched
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