The Niello Collision Center Receptionist

Receptionist Join The Niello Company - Driving What's Good for Over a Century! If you're passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home. Qualifications Driver's License Clean DMV Education High School Diploma or Equivalent Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent verbal/written communication skills. Ability to meet company's production and quality standards. Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.) Physical Requirements (Surroundings) Spend time outdoors in the weather and elements. Spend time indoors in air-conditioned areas. Sitting on a regular basis. Standing on a regular basis. Walking on a regular basis. Bending, twisting and/or stooping infrequently. Kneeling and/or squatting infrequently. Lifting 25 lbs. to 50 lbs. Infrequently reaching and/or lifting overhead. Infrequently climbing stairs. Repetitive hand/finger movement on a regular basis. Grasping/grabbing with hands infrequently. Pushing and pulling. General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Maintain manufacturer required certification levels. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company's non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Prepare repair orders, file folders, emails, and other correspondence to clients. Offer quality assistance when needed to office personnel to facilitate a productive and congenial office environment. Open mail and direct it to the correct personnel. Conduct telephone transactions courteously and quickly. Greet customers and assist them by providing requested information. Be polite and friendly and greet customers promptly. Answer all incoming calls by the 4th ring and route to the proper person. Communicate with callers in a professional, friendly, and efficient manner, while striving to minimize the time they are on hold. Take thorough messages, indicating the caller's name, company if applicable, the time and message the caller wishes to leave. Communicate messages to the appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Assist in corresponding and retrieving General Managers daily phone, memo, and mail correspondence. Assist with miscellaneous duties when time allows. Ensures files and filing are kept up to date. Data entry of information into appointment log Ensures company banking report is done daily by 11:00 a.m. Book estimate appointments and keep track of advisor's calendar. Keep inventory of office supplies and order new supplies as needed. Keep work area clean. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Additional duties as required. Perform general office duties such as typing, operating office machines or online systems, and sorting mail. Check in vehicle at drop off and have owner sign documentation. Wear headset and answer calls when away from the front desk Make reminder calls for upcoming drop off appointment. Make follow up calls for missed appointments. Learn to copy estimates (in-line) for advisors prior to appointment drop off. Cashier duties. Other duties as assigned. Disclaimer and Approvals: This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice. Equal Employment Opportunity with the Niello Company: The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance. At-Will Employment: Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee's employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting. Compensation Range by Position: The expected pay for this position is $17.00 per hour to $20.00 per hour and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions. Benefits: The Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program. In addition, eligible employees also enjoy paid time off benefits that vary based on position.