Ticket Sales Representative

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: Up to $36,890 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on the listed close date. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

• Resume is required.
• Name and contact information for (3) three professional references is required.
• Cover Letter is preferred.

Job Details

Job Summary

The Ticket Sales Representative is responsible for maximizing ticket sales, revenue, customer acquisition, and customer relationships across all ticketed sports and home events.

Core Responsibilities

• Responsible for selling season tickets, special events, partial plans, and group packages via phone calls, face-to-face interactions, and in-stadium.
• Responsible for selling corporate packages, mini-plans, single games, groups, and promotional offers for all sporting events.
• Contacts existing and previous clients and reaches out to new potential leads through cold calling, to stimulate sales.
• Contacts local businesses and individuals via phone, in-person appointments, and networking events to sell season, corporate, partial, and group ticket plans.
• Assists during home games by carrying out a range of responsibilities related to ticket sales and customer services throughout the event.
• Maintains relationships to encourage repeat business by providing excellent customer service.
• Achieves and exceeds sales goals established by management.
• Creates opportunities for new business with existing and new customers.
• Delivers exceptional customer service to clients consistently throughout the entire season.
• Enters data into databases and systems and maintains regular communication to report individual sales progress.
• Collaborates with marketing and ticket operations to contribute insights to sales and messaging calendars, also drafts and proofreads the copy.
• Assists the Athletics Development team by reaching out to contacts and offering opportunities for donor donations/fundraising.
• Performs other duties as assigned.

Required Qualifications

• High School Diploma
• One (1) year of related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Knowledge, Skills, and Abilities

• Knowledge and understanding of policies of the NCAA, American Athletic Conference, and the University of Texas at San Antonio.
• Ability to recognize and capitalize on opportunities to strategize on sales with customers.
• Knowledge of building customer relationships.
• Proficient in Microsoft Office Suite.

Working Conditions

• Office environment. Ability to travel to and from meetings, training sessions, or other business-related events. After-hours and weekend work are required occasionally.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasionally.

This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.