Administrative Skills, Communication Skills, Computer Skills, Copying Machines, Credit Cards, Customer Retention/Renewal, Customer Support/Service, Database Administration, Detail Oriented, Mathematics, Multitasking, Organizational Skills, Presentation/Verbal Skills, Printers, Retail, Sales, Team Player, Tessitura Software, Theater, Writing Skills
Position Summary:
As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office. Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.
Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager
Job Type: Part-Time, non-exempt
Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts
Location: In-Person – The Granada Theatre, Santa Barbara
Pay: $18-$22 per hour
Primary Duties Include:
- Sell tickets using Tessitura, a computerized patron database.
- Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
- Help maintain ticketing database in an accurate and reliable manner.
- Process season ticket renewals and new accounts.
- Perform sales and/or will call functions at performance times, as assigned.
- Perform general office duties and other tasks as assigned.
Skills/Knowledge/Abilities:
- Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
- Customer service skills, including diplomacy and patience.
- Ability to do basic math.
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
- Proficient computer skills including working on windows-based computers and the internet.
- Ability to multitask and stay organized while keeping a calm work atmosphere.
- Strong written and oral communication skills.
- Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
- Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.
Education/ Experience:
- High School Diploma or equivalent
- Cashier Experience, experience handling cash and credit cards.
- Sales and/or Retail Experience.
- Previous Tessitura or equivalent ticketing experience is strongly preferred.