Track Lead - Program & Project Management

Job Description

Track Lead - Program & Project Management

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Job Description : Responsible for planning, coordinating, and delivering service desk-related projects while ensuring that IT support services align with business objectives, service levels, and customer expectations.

Key Responsibilities

Job Responsibilities : Project Planning and Execution, Service Transition Management, Reporting and Governance, Risk and Issue Management, Resource and Team Coordination, Stakeholder Management, Service Desk Transformation & Improvement.

Skill Requirements

Skill Requirement : Project Management (Agile, Scrum, Waterfall) ITIL/ITSM Knowledge Risk Management Stakeholder Communication Vendor Management Change Management ServiceNow, Jira, Remedy, BMC, or similar tools Leadership and Problem-Solving

Other Requirements

Other Requirement : Project Planning and Execution, Service Transition Management, Reporting and Governance, Risk and Issue Management, Resource and Team Coordination, Stakeholder Management, Service Desk Transformation & Improvement.

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.