Trader Voice Engineer

Title: Trader Voice Engineer

Location: 1525 W W T Harris Blvd Charlotte, NC

Duration: 9 months

Work Engagement: W2

Work Schedule: 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

We are seeking a Trader Voice Engineer to join our Infrastructure Engineering & Operations team. This role is responsible for designing, implementing, supporting, and enhancing the voice technologies that enable our trading and capital markets businesses to operate efficiently and securely. The ideal candidate will help deliver highly available, resilient, and compliant communication solutions, working closely with infrastructure, network, and business teams to support critical trading operations while driving platform modernization, operational excellence, and an exceptional end-user experience in a fast-paced financial services environment.

Responsibilities:

• Serve as the senior technical lead for Wells Fargo's global Trader Voice environment.

• Define the strategic roadmap for trader communications platforms, including voice turret, intercom, recording, and voice infrastructure technologies.

• Lead architecture and engineering efforts supporting trading floor voice communications and regulated voice recording solutions.

• Develop technology standards, lifecycle management strategies, and resiliency requirements for business-critical voice environments.

• Partner with Trading, Compliance, Risk, Information Security, Infrastructure, and Operations teams.

• Drive modernization initiatives involving cloud-enabled voice services, SIP technologies, and next-generation communications platforms.

• Lead technical assessments, vendor evaluations, and proof-of-concept activities.

• Provide guidance to engineering teams supporting: Trading turrets SIP infrastructure Session Border Controllers (SBCs) Voice recording platforms Microsoft Teams Voice Enterprise telephony systems

• Design and implement highly available disaster recovery and business continuity solutions.

• Ensure adherence to regulatory requirements relating to communications retention, surveillance, and recordkeeping.

• Provide executive-level technical consultation and recommendations on strategic voice initiatives.

• Mentor engineers and drive engineering best practices across the organization.

• Lead major incident response activities related to trader communications infrastructure.

• Drive continuous improvement efforts focused on stability, resiliency, and user experience.

• Collaborate with global technology teams across multiple geographic regions.

• Present technical strategy and engineering recommendations to executive leadership.

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• 7+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent.

• Experience designing, implementing, and supporting enterprise voice communications infrastructure.

• Strong knowledge of SIP technologies, voice networking, and unified communications platforms.

• Ability to lead complex technical initiatives in highly regulated, business-critical environments.

• Experience supporting IPC and/or Cloud 9 trading turret platforms. (preferred)

• Experience with compliance recording technologies, including Verba and Verint. (preferred)

• Microsoft Teams Voice certification and enterprise deployment experience. (preferred)

• Experience with Azure-based voice architectures. (preferred)

• Financial services or trading floor technology experience.

• Knowledge of regulatory and compliance requirements related to electronic communications, communications surveillance, and records retention.

• Experience managing strategic vendor and service provider relationships.