Trailer Warranty Administrator

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite - Jacksonville, FL

Schedule: Monday - Friday, 8am - 5pm

What work will you perform?

In this role, you will provide key support to the Trailer Maintenance Department by coordinating warranty and maintenance activities while serving as a primary point of contact for vendors and third-party partners. The position ensures repairs, warranty claims, and related documentation are completed accurately, timely, and in compliance with OEM, ISO, RC, and company standards. This role operates in a fast-paced environment, exercises sound judgment within established guidelines, and helps drive consistent, compliant vendor performance.

Essential Responsibilities:

• Research parts distribution network for parts availability to timely and cost effectively resolve maintenance needs.
• Educate and counsel vendors who have failed to follow Trailer Maintenance procedures and track these events for future vendor evaluation and recommendations.
• Processes warranty claims on a timely basis
• Issue pre-repair authorization for warranty repairs to vendors.
• Research and audit warranty invoices.
• Continuously improve Trailer Maintenance Departments warranty process flow.
• Verifies criteria required by OEM or supplier.
• Files and maintains all service records as required by the warrantor.
• Assists in Open Recalls and/or Campaigns
• Understand and maintain ISO and RC compliance as defined by management.

Minimum Experience and Qualifications:

• High School Diploma or GED required
• Two years' warranty experience
• Two years' vendor account management experience
• Combination of thereof

Preferred Experience and Qualifications:

• 6 months transportation experience
• 6 months Automotive Parts and/or Service experience

Knowledge, Skills, and Abilities:

• Strong ability to build and maintain effective working relationships with vendors and internal partners
• Ability to thrive in a fast-paced environment with changing priorities and deadlines
• Proficiency in Microsoft Office, with an emphasis on Excel
• Excellent oral and written communication skills
• Consistently demonstrate professional demeanor
• Strong organizational and time management skills
• Ability to analyze issues, exercise sound judgment, and work effectively with minimal supervision

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.