Trainer

Job Overview:

Reporting to the Training Supervisor, the Trainer is responsible for development and delivery of remote and on-site training curriculum. The Trainer has an intricate role in the organization as the Trainer is relied upon to be a Subject Matter Expert on all levels of the process. This innovative thinker will work closely with the Training team to develop, document, implement, and maintain comprehensive training and quality assurance plans for all operational units in a call center environment. These comprehensive plans will focus on continuous quality improvement by setting goals for meeting service level requirements, improving customer service, and increasing staff productivity and accuracy.

Essential Job Duties:

• Deliver remote and in-person trainings with a high level of energy and enthusiasm.
• Develop and maintain training material and processing guides for staff.
• Maintain and update operational manuals and training materials with all system enhancements as they occur, communicating and training any upgrades with all affected parties in a timely manner.
• Work closely with the managers and supervisors on refresher trainings for staff that are not meeting QA expectations.
• Monitor, record and report training functions, including the tracking, and reporting of training class information on the performance of trainees, training class progress and projects.
• Develop and conduct operational and remedial training classes including pre-testing and post-testing, classroom work, evaluations, and management feedback process.
• Ensure course content, testing, evaluations, and styles of training conform to accepted standards of instructional design and contract compliance.
• Provide quality and timeliness of deliverables.
• Serve as SME (Subject Matter Expert) across all functional areas.
• Facilitate meetings and act as a liaison with the Client and other Business partners to identify and resolve issues and barriers within the Process, Policies and Procedures.
• Maintain Policy Procedure Guides and Manuals and evaluation of their effectiveness as demonstrated through staff performance.

Skills and Qualifications:

• Bachelor’s degree required.
• Experience in both Remote and In-Person training environments.
• Experience with design, development and delivery of remote and in-person training programs including training needs analysis, training evaluation and instructor evaluation.
• Demonstrable ability to develop and implement training plans for on-going operations.
• Ability to deliver information in a group setting both orally and written.
• Experience with learning management system software applications and/or on-line training programs.
• Strong verbal and written communications skills, strong interpersonal skills, and ability to work in a team environment.
• Strong analytical, empathy and problem-solving skills.
• Flexibility and adaptability to fast paced, changing operational environment.
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Ability to devote the time required to meet the business needs and on-going operations.
• Experience in public sector or Government sector (healthcare, Medicaid and/or CHIP) a plus.Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.