Training Specialist

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Training Specialist is responsible for delivering engaging, effective training that equips customers and HealthStream employees with the knowledge, skills, and confidence needed to effectively use their HealthStream software solutions. This role provides training across the customer journey, including initial 1:1 and group virtual sessions, refresher webinars, and onsite engagements. In addition, the Training Specialist collaborates with key HealthStream stakeholders to design, develop, and maintain training programs and materials that evolve with product functionality and audience needs.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Deliver engaging, product-focused virtual and onsite training to HealthStream customers and employees
• Design learner-centered training that applies adult learning principles and best practices to promote engagement and retention
• Reviews and updates training content regularly to ensure accuracy and alignment with product releases, process changes, and learner needs
• Track training activity, attendance, and customer and internal feedback to continuously improve delivery and content
• Maintains records of customer training activities to ensure service continuity across all departments
• Collaborate cross-functionally with Sales, Implementations, Customer Success, and other internal teams to align training with customer needs and timelines and support a seamless training experience.
• Conducts or participates in product demonstrations and assists sales team(s) as needed
• Assists with onboarding new training team members, as requested, by sharing product knowledge, training processes, and facilitation best practices
• Other duties and responsibilities as determined by Manager