US_East | Call Centre Operator _L2

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US_East | Call Centre Operator _L2

• Location: US07, Illinois 07003
• Work model: On-site
• Posted 7 weeks ago
• Job ID: JPC - 208568

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Job Description

US_East | Call Centre Operator _L2

[About the Role]

Join a dynamic team as a Call Centre Operator Level 2, based in Illinois, where you will play a crucial part in delivering exceptional customer service for a leading organization. This role is ideal for professionals seeking to develop their career in ITES/BPO/KPO operations, offering exposure to diverse business domains and a collaborative environment. Operate in a fast-paced 24/7 setting, tackling challenges head-on while advancing your skills and contributing to service excellence.

[Responsibilities]

• Manage daily customer inquiries and requests via phone, email, and chat, ensuring timely resolution within defined SLAs.
• Uphold productivity and quality standards, meeting targets to avoid penalties and maintain high customer satisfaction.
• Complete tasks accurately, adhering to established company policies, procedures, and compliance standards.
• Demonstrate strong analytical abilities in assessing and resolving customer issues.
• Adapt to evolving processes and business updates in a dynamic environment.
• Collaborate with team members to achieve common goals and deliver seamless service.
• Seek and apply feedback to foster continuous personal and professional growth.

[Required Skills and Experience]

• Proficiency in English, both written and verbal.
• Prior experience in ITES, BPO, KPO, customer service, or operations.
• Computer literacy; able to navigate multiple programs and interfaces efficiently during live customer interactions.
• Strong communication, teamwork, and grasping abilities.
• Flexibility to work in a 24/7 schedule, including nights, weekends, and holidays.
• High attention to detail and accuracy in task execution.

[Preferred Skills]

• Exposure to broader business domains.
• Strong numerical aptitude.
• Positive attitude and adaptability to process changes.
• Experience working in high-volume call center environments.

[Benefits]

• Opportunities for ongoing training and career advancement within a global organization.
• Supportive team culture focused on growth and development.
• Competitive compensation aligned with industry standards.
• Stable, full-time employment with clear performance incentives.

[How to Apply]

Ready to take the next step in your customer service career? Submit your application and resume through our job portal. Qualified candidates will be contacted promptly for the next stage in our hiring process.

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Interested in this role?

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Job details

Job ID JPC - 208568

Location US07, Illinois, United States

Work Model On-site

Industry Computer Software

Department Business Professional

Category US_East

Pay Rate $0.94 - $17.81

Posted August 27, 2026

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