US_East | Call Centre Operator _L2

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US_East | Call Centre Operator _L2

• Location: US07, Illinois 07003
• Work model: On-site
• Posted 5 weeks ago
• Job ID: JPC - 209301

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Job Description

US_East | Call Centre Operator L2

[About the Role]

Join our dynamic team as a Call Centre Operator (L2) in Illinois, where your communication excellence and customer service expertise will directly impact client satisfaction and operational success. This onsite role offers a challenging, fast-paced environment with exposure to a range of business processes in the ITES/BPO/KPO sector. We value adaptability, attention to detail, and analytical thinking - perfect for professionals seeking meaningful growth and career advancement.

[Responsibilities]

• Manage daily customer interactions via phone, written, and digital channels to resolve queries efficiently
• Consistently meet or exceed productivity targets, quality standards, and defined deadlines to uphold Service Level Agreements (SLAs)
• Ensure accuracy and compliance in every customer engagement, adhering to company policies and audit requirements
• Demonstrate analytical skills to address complex issues and recommend process improvements
• Collaborate effectively within a team to ensure seamless service delivery
• Adapt quickly to dynamic process updates, workflow changes, and new business requirements
• Maintain flexibility to work in a 24/7 environment, including holidays and weekends as scheduled

[Required Skills and Experience]

• Proven experience in ITES/BPO/KPO/Customer Service/Operations roles
• Strong command of English language with excellent verbal and written communication skills
• Proficient computer literacy with the ability to navigate multiple programs and systems while assisting customers
• High attention to detail with strong numerical abilities and a positive, customer-centric attitude
• Demonstrated ability to work under pressure and achieve results in a challenging environment
• Willingness to sign a service agreement and comply with company norms
• Background check clearance required

[Preferred Skills]

• Exposure to business domain processes
• Experience in high-volume call center environments
• Advanced analytical capabilities

[Benefits]

• Opportunity to develop advanced customer service and operational skills
• Exposure to a global organization with clear career growth pathways
• Supportive, team-oriented workplace culture
• Comprehensive training and continuous feedback for professional development

[How to Apply]

Ready to take your customer service career to the next level? Submit your application today and become a key member of our high-performing Illinois-based team!

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Job details

Job ID JPC - 209301

Location US07, Illinois, United States

Work Model On-site

Industry Computer Software

Department Business Professional

Category US_East

Pay Rate $0.94 - $17.81

Posted September 11, 2026

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