US_East | Call Centre Operator _L2

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US_East | Call Centre Operator _L2

• Location: US07, Illinois 07003
• Work model: On-site
• Posted 6 weeks ago
• Job ID: JPC - 208984

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Job Description

US_East | Call Centre Operator _L2

[About the Role]

Join our dynamic US-based call center team as a Level 2 Call Centre Operator, where your productivity and customer service expertise drive operational excellence. This on-site role in Illinois offers opportunities to develop your skills in a fast-paced, 24/7 environment, supporting a range of customer interactions and processes. If you thrive on challenges and are eager to advance your career in customer operations, this is the perfect role for you.

[Responsibilities]

• Manage daily customer requests across multiple communication channels (phone, written, verbal)
• Consistently achieve productivity, quality, and accuracy targets while adhering to strict SLAs
• Deliver exceptional service by following established procedures and compliance guidelines
• Collaborate with team members to resolve complex issues and ensure a seamless customer experience
• Adapt quickly to process updates and changing operational demands
• Demonstrate analytical and numerical abilities in handling tasks
• Maintain a positive, can-do attitude under pressure and seek continuous feedback for performance improvement

[Required Skills and Experience]

• Proven call center, ITES/BPO/KPO, or customer service experience
• Excellent verbal and written English communication
• Strong computer literacy and ability to multitask across programs/screens
• Commitment to 24/7 shift schedules, including holidays and weekends
• Keen attention to detail and accuracy in task execution
• Demonstrated ability to adapt in dynamic, fast-evolving environments

[Preferred Skills]

• Exposure to business domain operations
• Strong grasping and analytical capabilities
• Team player mindset

[Benefits]

• Career growth within a global organization recognized for delivery excellence
• On-the-job learning and skill development
• Supportive team environment
• Competitive compensation package

[How to Apply]

Ready to grow your career in customer operations? Submit your application today to join our Illinois team and become a valued member of our delivery excellence family.

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Interested in this role?

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Job details

Job ID JPC - 208984

Location US07, Illinois, United States

Work Model On-site

Industry Computer Software

Department Business Professional

Category US_East

Pay Rate $0.94 - $17.81

Posted September 3, 2026

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