Agile Programming Methodologies, Application Programming Interface (API), Automatic Call Distributor (ACD), Avaya Software, Budget Management, Call Centers, Call Routing, Cisco Network Systems, Cloud Computing, Communication Skills, Cost Control, Cross-Functional, Detail Oriented, Genesys Solutions, Information Technology & Information Systems, Leadership, Local Area Network (LAN), Maintain Compliance, Microsoft Product Family, Multitasking, Negotiation Skills, Network Architecture/Engineering, PBX (Private Branch eXchange), PRINCE2, Performance Analysis, Problem Solving Skills, Process Improvement, Project Management Professional (PMP), Project Planning, Project Tracking, Project/Program Management, QoS (Quality of Service), Quality Assurance, Regulatory Compliance, Risk, Risk Management, SIP (Session Initiation Protocol), System Migration, Systems Administration/Management, Telecommunications, Telecommunications Standards, Telephony, Time Management, VPN (Virtual Private Network), Validation Testing, Vendor/Supplier Management, VoIP (Voice over IP), Voice Response Systems, Waterfall Model of Software Development, Wide Area Network (WAN)