Core Responsibilities
Serve as the DHHS RHTP provider experience champion.
Create a provider "playbook" that synthesizes process and navigation guidance.
Serve as the liaison between DHHS' RHIF partner (DIT) and RDHC partner (ECU) to ensure a smooth handover for providers.
Occasionally attend partner meetings.
Map and regularly update the provider journey in detail and publish an illustrative workflow.
Implement process improvements.
Continuously evaluate existing documentation for updates vis- -vis current operations and best practices.
Establish a provider experience information housing and reporting mechanism.
Support development of evaluation measures.
Support communication needs of Initiative 6.
Support provider experience activities in other Initiative 6 activities.
Thorough knowledge of process and quality improvement principles.
Understanding of continuous improvement tools, service level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps.
Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
Strong communication skills with a focus on impact and experience convening diverse stakeholders.
Ability to travel regularly across rural North Carolina.
Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience.
Demonstrated process mapping and process improvement abilities.
Experience with interfacing with healthcare providers.
Familiarity with federal and/or state contracts and grants.
Interaction Designer, User Interface Designer, Experience Architect
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Process mapping | Required | 3 | Years |
| Process improvement | Required | 3 | Years |
| User interviews | Required | 3 | Years |
| User journey mapping | Required | 3 | Years |
| Healthcare interfacing | Highly desired | 2 | Years |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | All work must be completed on-site. Do you agree to this requirement? |
| Question3 | Your candidate must be able to attend an in-person interview. Do you agree to this requirement? |
| Question4 | What is your candidate's email address? |
| Question5 | How soon can your candidate start if selected for this opportunity? |
| Question6 | Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? |
| Question7 | Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. |
| Question8 | Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? |
| Question9 | Candidates submitted above the hourly Vendor of NA may not be considered for this assignment. Do you agree to this requirement? |
| Question10 | Payment for all approved hours will be paid at the straight hourly regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? |
| Question11 | Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440? |
| Location | Raleigh, NC |
| Salary | $62.78 |
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