Technical & Professional Skills Required Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Acceptance Criteria Expert Understanding of technologies of Salesforce Co Pilot capabilities Expert Understanding of benefits of Co Pilot: Associate and customer satisfaction, Knowledge, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time Ability to determine needed enhancements based on analysis of metrics, and quantify the expected results Expert understanding of Agile Methodologies, Preferably certified Agile Product Owner Agile and DevOps methodology: Backlog grooming, Sprint Planning Excellent Communication, organization and planning skills Stakeholder Management Experience Required 3+ years' current experience working within a complex Salesforce development environment 3+ years' current experience working on a Scrum and/or Agile team as Product Owner 3+ years' experience with creating documentation for communication with varied audiences 2+ years' experience working on complex development projects Location: Bridgewater NJ, Cary NC , Warwick, RI, Tampa FL preferred Please reply me with your updated resume and required details: Full Name: LinkedIn ID (Must To have as per exp) Best number to reach you: Work authorization/Visa Status: Current Location: Current Compensation: Expected Compensation: Best time to call you: Waiting for your earliest response Thanks & Regards ====== Salman Shaikh +1 781-896-2152 (Cell) Boston, MA Salesforce Insight PO Job Location: Cary, NC (Onsite) Duration: Full time Salesforce Insight Product Owner: Serve as Product Owner for Agent Desktop (Salesforce Insight) CoPilot Build, integrate, and enhance Contact Center related platform roadmap by prioritizing epics, features and stories in the backlog that execute the strategic vision.