Utilities Client Partner

Tephra

Columbus, OH

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JOB DETAILS

SKILLS

Asset Management, Business Administration, Business Development, Business Growth, Cloud Computing, Communication Skills, Consultative Sales, Consulting, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Systems, Develop and Maintain Customers, Establish Priorities, Infrastructure as a Service (IaaS), Internet Security, Leadership, Market Entry Strategy, Matrix Management, Mentoring, Metrics, Negotiation Skills, Performance Metrics, Regulations, Regulatory Compliance, Revenue Growth, Risk Management, Sales, Service Delivery, Service Level Agreement (SLA), Strategic Accounts, Strategic Planning, Talent Management

LOCATION

Columbus, OH

POSTED

2 days ago

Description:

The Senior Client Partner - Utilities NA is a strategic leader responsible for managing key client relationships across the North American utilities landscape. This role focuses on driving business growth, ensuring delivery excellence, and aligning enterprise capabilities with client transformation goals in areas such as grid modernization , digital customer experience, and regulatory compliance.

Key Responsibilities:

Client Engagement & Relationship Management

Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and programme heads.
Lead strategic account planning and executive-level governance.
Foster long-term partnerships by aligning delivery outcomes with client business priorities.

Business Development & Growth

Identify and pursue growth opportunities within existing accounts.
Drive consultative selling across digital, cloud, and infrastructure services.
Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.

Delivery Oversight

Ensure successful delivery of services across application, infrastructure, and transformation programs .
Monitor KPIs, SLAs, and client satisfaction metrics.
Lead risk management and escalation resolution.

Strategic Leadership

Develop and execute account plans aligned with North American utility trends and regulatory frameworks.
Influence internal stakeholders to mobilize resources and prioritize client needs.
Mentor client-facing teams and contribute to talent development.

Qualifications

Bachelor's degree in engineering, Business, or related field (MBA preferred).
20+ years of experience in client-facing roles, including 7+ years in senior consulting or account leadership.
Proven track record managing multi-million-dollar utility accounts in North America.
Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation.
Strong communication, negotiation, and stakeholder management skills.

Others Skills

Deep understanding of Customer Information System (CIS), Work and Asset Management, AMI, DERMS, OMS, and utility analytics platforms.
Familiarity with cloud migration, cybersecurity, and ESG initiatives.
Understanding the impact and implementation of GenAI in Utilities
Ability to navigate complex matrix organizations and influence cross-functional teams.

Utilities Client Partner

Tephra

Columbus, OH

About the Company

Tephra

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