Expected hourly rate: $31-$39 per hour.
About us
Metro Events provides extraordinary facilities at the San Francisco waterfront, offering a collection of open and flexible spaces on the iconic Embarcadero. Whether large or intimate, a corporate conference or a holiday bash, Metro Events makes all occasions the one people talk about for years to come. Our mission is to deliver seamless execution, exceptional service, and unparalleled results to ensure a memorable event within our spectacular venues.
Position Summary
If you enjoy coordinating details, working with people, and helping events come together behind the scenes, this could be a great opportunity for you!
The Venue Operations Coordinator supports special events across Metro Events’ San Francisco and Oakland venues by partnering with clients, vendors, and internal teams to ensure a smooth, safe, and successful experience. Direct venue or event operations experience is helpful but not required; training will be provided for a motivated candidate who is organized, dependable, customer-focused, and eager to learn. This is an on-site role across our San Francisco office and Oakland venues; reliable commuting is required.
Essential Duties and Responsibilities
- Supports on-site event operations, coordinating logistics with clients, vendors, and terminal staff.
- Develops and distributes event documentation, including security maps, staffing schedules, manifests, and post-event reports.
- Helps monitor client and vendor compliance with Metro Events’ policies and procedures.
- Coordinates with Terminal Manager to ensure venues are event- and cruise-ready before and after each event.
- Coordinates vendor scheduling for janitorial, security, Wi-Fi, and debris services.
- Conducts venue site visits with clients and internal stakeholders to assess event needs.
- Communicates with prospective clients and follows up on event inquiries.
- Helps orient new team members to venue procedures once established in the role.
- Maintains and updates the Metro Events’ calendar to align with cruise schedules and event bookings.
- Assists with permit applications and supports coordination with government agencies, the Port of San Francisco, and other regulatory bodies, with guidance from the Operations Manager.
- Ensures availability during all event rental hours and additional hours as needed.
- Adheres to Metro Events’ conflict of interest policies and maintains professional integrity.
- Demonstrates flexibility in responding to evolving event requirements and operational priorities.
- Maintains open availability that varies with the events schedule, and hours may include early mornings, evenings, weekends, holidays, and extended shifts.
- Travels regularly between San Francisco and Oakland to support venue operations and event execution.
- Other duties as assigned by supervisor.
Qualifications
Required:
- Experience: Interest in venue management, logistics, hospitality, or client service. Related experience may include professional work, internships, volunteering, education, or community involvement.
- Education: Associate’s degree or higher in Business Administration, Hospitality, Communications, Marketing, or related field.
- Licenses: Valid driver’s license and access to a reliable, insured personal vehicle.
- Knowledge:
- Microsoft Office Suite (Word, Excel, Outlook).
- Skills:
- Strong verbal and written communication skills.
- Detail-oriented with strong organizational and follow-through skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong customer service, problem-solving, and professional judgment.
- Ability to work collaboratively with internal teams, vendors, clients, and other stakeholders.
- Dependable, adaptable, and willing to learn through hands-on training.
Preferred:
- Additional Experiences:
- 2 years' experience in event operations, venue management, hospitality, logistics, or customer-facing coordination.
- Experience coordinating with port authorities or cruise operations.
- Certifications: Event planning or project management certifications.
- Knowledge:
- CRM systems
- Event logistics and venue operations.
- Government permitting processes.
- Familiarity with San Francisco permitting and event regulations.
- Understanding of OSHA or venue safety protocols.
- Skills: Vendor negotiation, crisis management, and familiarity with AV/event tech.
Physical Demands & Work Environment
- Physical Demands: The physical demands described here represent those that are typically required to perform the essential functions of this position. This role requires the ability to see, hear, speak, and communicate clearly. Manual dexterity is needed for operating standard office equipment. The position also requires the ability to stand, walk, bend, and lift up to 50 pounds during event setup and walkthroughs. Occasional travel between venues and extended periods of standing or walking during events may be required.
- Work Environment: Work is performed in both administrative office settings and active event venues, including indoor and outdoor environments. The role may involve exposure to varying weather conditions, large crowds, and moderate noise levels. Safety protocols and personal protective equipment (PPE) are provided and required as appropriate during on-site operations.
Benefits
- Paid vacation and holiday pay.
- Health, dental and vision (employee contribution required).
- 401(k) with company matching contribution.
- Employee Assistance Program (EAP).
- Pet insurance (employee contribution required).
Why Join Us
At Nautilus, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.
With operating areas across CA, FL, IN, NC, NJ, SC, TX and WA, we continue to impact diverse communities and industries. Nautilus International Holding Corporation and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.
If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact HRDept@nautilusintl.com.
This job description is not intended to be an employment contract or guarantee of employment. Employment with Nautilus International Holding Corporation is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description may be modified at any time at the sole discretion of the company.