Veterinary Client Service Representative

Join Our Growing Team at Portland Veterinary Emergency & Specialty Care (PVESC)

Client Service Representative

Specialty & Urgent Care Services
Day and Evening Shifts Available | Wednesday-Saturday

At Portland Veterinary Emergency & Specialty Care (PVESC), we believe exceptional patient care starts with exceptional people. Our Client Service Representatives are often the first and last impression for clients visiting our hospital, providing compassionate support and outstanding service during some of the most important moments in a pet's life.

We're currently seeking full-time Client Service Representatives to join our Dentistry & Oral Surgery and Urgent Care teams in our Warren Avenue, Portland, hospital. If you're organized, compassionate, thrive in a fast-paced environment, and enjoy helping both people and pets, we'd love to hear from you.

About PVESC

PVESC is a leading multi-specialty veterinary hospital serving Maine and northern New England. Our teams work together to provide advanced medical care while delivering an outstanding experience for clients and patients. Our expanding services creating exciting opportunities for team members who want to learn, develop new skills, and build a meaningful career in veterinary medicine.

Why Join PVESC?

We are committed to supporting our team members both professionally and personally. In addition to competitive pay, we offer:

• Medical, dental, and vision insurance
• Life insurance
• 401(k) with employer match
• Paid time off, holiday pay, and paid volunteer hours
• Uniform allowance
• Personal pet discount
• Continuing education and professional development opportunities
• A collaborative, supportive team culture focused on learning and growth

Schedule

Full-Time

• Day and evening shifts available
  • Tuesday 7:30am to 6:00pm and Wednesday through Saturday 7:30am to 3:30pm
  • Wednesday through Saturday 12:00pm through 10:30pm
  • Shift differential on Saturdays

Compensation

$22-$26+ per hour, based on experience

What You'll Do

• Welcome clients and patients with warmth, empathy, and professionalism
• Answer and manage incoming calls, emails, and other client communications
• Schedule and coordinate appointments for specialty and urgent care services
• Communicate client and patient needs with the medical team
• Maintain and organize medical records and documentation
• Process payments and assist with client check-in and check-out
• Support daily administrative and reception responsibilities

What We're Looking For

• Previous customer service experience required
• Veterinary experience preferred, but not required
• Strong communication and multitasking skills
• Ability to remain calm and compassionate in a fast-paced medical environment
• Strong attention to detail and organizational skills
• A positive, team-first attitude and a commitment to exceptional client service

Make an Impact Every Day

Whether you're helping a worried pet owner, coordinating specialty appointments, or supporting our medical teams behind the scenes, you'll play an important role in delivering exceptional care to our patients and their families..

Apply today and grow your career with PVESC's Specialty & Urgent Care team.

PVESC is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

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