Veterinary Client Services and Assistant

At Creedmoor Road Animal Hospital, we're proud to be part of a privately owned group of six veterinary hospitals serving communities across North Carolina. We're not a corporate practice. We're a close-knit team that believes exceptional patient care starts with happy, supported employees.

Our culture emphasizes teamwork, professional growth, work-life balance, and mental wellness. We are committed to creating a positive environment where employees feel valued and empowered to succeed.

About the Role

We are seeking a Veterinary Client Services and Assistant team member to join our hospital network in a unique hybrid role. This position combines front-office client support with hands-on veterinary assistant responsibilities, allowing you to make a meaningful impact on both the client experience and patient care.

As a float team member, you'll have the opportunity to support multiple Legacy Veterinary Group locations, work alongside a variety of veterinary professionals, and expand your skills across our six-hospital network.

What You'll Do

Client Services Responsibilities

• Greet clients and create a welcoming experience for pets and their families
• Answer incoming calls and provide outstanding customer service
• Schedule appointments and manage daily client communications
• Maintain accurate patient and client records
• Educate clients on hospital services, procedures, and follow-up care
• Navigate multiple computer systems and veterinary software programs
• Provide compassionate support during both routine and emotional situations

Veterinary Assistant Responsibilities

• Assist veterinarians and technicians during appointments and treatments
• Place IV and urinary catheters
• Administer medications via IV, IM, SQ, and oral routes
• Collect blood samples and perform in-house laboratory testing
• Assist with radiology and diagnostic procedures
• Perform dental radiology and support dental procedures
• Monitor patients before, during, and after procedures
• Assist with anesthesia, surgeries, and patient recovery
• Maintain a clean, safe, and organized treatment environment

What We're Looking For

We are searching for someone who is:

• Compassionate and dedicated to animal care
• Trustworthy and dependable
• Professional in communication and client interactions
• Organized and detail-oriented
• Comfortable balancing clinical and client-facing responsibilities
• Adaptable and able to work in multiple hospital locations
• A collaborative team player with a positive attitude

Preferred Skills & Experience

• Veterinary assistant experience is preferred
• Strong customer service and phone skills
• Knowledge of veterinary terminology and medical procedures
• Experience with laboratory work, radiology, and patient care
• Familiarity with anesthesia monitoring and dental procedures is a plus
• Comfort using veterinary software and multiple computer platforms

Benefits

• $200 annual pet care credit for up to two personal pets
• Free exams and bloodwork for your pets
• 20% discount on additional veterinary services
• Access to Royal Canin, Purina Pro Plan for Professionals, and Hill's pet food at reduced pricing
• Three sets of company scrubs and a company jacket provided after 90 days
• Four-day work week
• No weekends
• Flexible scheduling that supports work-life balance
• Paid Time Off and encouragement to use it
• Supportive team culture focused on employee well-being

Continuing Education

We believe learning never stops. Whether it's vendor-hosted lunch-and-learns, hands-on training, mentorship, or formal education, we're committed to helping our team members grow.

Interested in becoming a Registered Veterinary Technician? Team members with veterinary assistant experience who wish to pursue registration may be eligible for educational support. Assistance with school-related expenses is based on academic performance and includes a post-employment commitment agreement after six months of employment.

Why Join Us?

Veterinary experience is a plus, but we recognize that great team members come from many backgrounds. If you're passionate about helping animals, providing exceptional client service, and growing within a supportive privately owned practice, we'd love to meet you.

Join a team where your contributions matter, your growth is encouraged, and your work makes a difference every day. Apply today to learn more about the opportunities available with Creedmoor Road Animal Hospital.