Animal Health Center and Clawington of Madison are seeking a Client Experience & Marketing Coordinator to help create exceptional experiences for our clients while strengthening our connection with the community. This is a client-facing position focused on building relationships with pet owners, helping new clients understand our services and policies, gathering feedback, and managing day-to-day marketing activities. The ideal candidate enjoys meeting people, creating memorable experiences, producing engaging content, and representing our organizations in a positive and professional way.
Key Responsibilities:
- Welcome new clients and personally introduce them to our team, mission, services, and how our clinic operates.
- Conduct new client onboarding conversations and annual wellness visit touchpoints to review clinic policies, communication preferences, available services, and resources that help make veterinary care more accessible and personalized.
- Build meaningful client relationships that encourage loyalty, retention, and referrals.
- Create social media content, including gathering photos, patient stories, educational content, and community-focused posts.
- Manage day-to-day social media engagement and help maintain a strong online presence for both organizations.
- Support implementation of marketing initiatives and campaigns developed in partnership with leadership.
- Plan community outreach, events, partnerships, and relationship-building opportunities.
- Monitor client feedback, online reviews, and trends to help improve the client experience.
- Share client insights and recommendations with leadership.
Qualifications:
- Strong communication and relationship-building skills.
- Friendly, professional, and comfortable interacting with clients in person.
- Enjoys meeting new people and creating positive experiences.
- Strong organizational skills and attention to detail.
- Ability to represent the values and personality of Animal Health Center and Clawington of Madison.
- Customer service, hospitality, healthcare, veterinary, or pet care experience preferred.
- Experience with social media, photography, content creation, or marketing is preferred.
Schedule & Availability:
- Full-time position with a consistent Monday–Friday schedule.
- Primarily a client-facing role within the hospital and pet resort environment.
- Occasional participation in community events or special projects may be required.