Vice President Facilities Operations (Boston HQ)

At WinnCompanies, our work starts with people - the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation's leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.

About the Opportunity

WinnCompanies is searching for a Vice President Facilities Operations to join our facilities team located in Boston, MA.

In this role, you will be responsible for providing functional leadership and support for the WinnResidential portfolio. Partnering with Directors of Facilities and operations stakeholders, you will ensure all sites meet or exceed maintenance standards and goals. In tandem with SVP Facilities, the VP is responsible for coaching and mentoring Facilities leaders and managing internal partner and external vendor relationships to achieve defined targets for the Facilities department related to environmental, safety, inspections, financial and other relevant objectives. The VP plays a key role in defining and implementing Facilities best practices in collaboration with site level personnel and operational leadership and supports key processes including budgeting, work planning, recruiting, and contract negotiations.

Please note that the pay range for this position is $175,000 - $185,000 annually. Final salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Additionally, the selected candidate will typically work: Monday through Friday, from 8:00 AM to 5:00 PM.

You will be based out of our Boston, MA Headquarters located at One Washington Mall, Boston, MA 02108 (Government Center) on Mondays-Thursdays with the option to work remotely on Fridays.

Responsibilities:

• Implement defined strategies and programs to achieve and maintain business objectives.
• Target areas include employee engagement, maintenance efficiency, inspection readiness and customer service (resident and owner facing processes) including work orders, building and unit inspections, curb appeal, maintenance shop organization, inventory management, procurement, and other maintenance related activities.
• Partner closely with key internal stakeholders on WinnCompanies owned properties.
• Lead in the development and implementation of maintenance best practices across the portfolio.
• Areas of focus include work planning, inventory management, inspection readiness, capital planning/budgeting and preventative maintenance.
• Partner with Operations leadership and support resources to create, update and manage maintenance policies and procedures through a collaborative effort.
• Lead in the review of defined key facilities metrics, drive accountability through site level action plans and monitor adherence to completion as needed.
• Metrics include, but are not limited to; work order completion, unit turn, customer satisfaction, site inspections and procurement/inventory.
• Support and serve as a resource to the WinnResidential Safety Committee.
• Participate in best practice development and own the transition from best practice to final procedure/process.
• In partnership with the VP of Procurement, develop and own relationships with key facilities vendors with a focus on improving customer service and overall value to sites. This includes, but is not limited to, SLA development/compliance, training opportunities, program improvements and communications.
• Develop partnerships and programs to expand the hiring pipeline for maintenance positions.

Requirements:

• Associates degree.
• More than 10 years of relevant work experience.
• 5-8 years of previous supervisory / management experience.
• General knowledge of electrical, plumbing, appliances, and HVAC (Heating, Ventilation, and Air Conditioning).
• A current drivers license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Up to 20% - 40% travel required nationwide with a focus on the East Coast.
• Communicate effectively complex information in writing to all levels of staff, management and external customers across functional areas.
• Good communication and interpersonal skills.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications.
• Provide a high level of customer service and staff training to meet customer service standards and expectations for the area(s) of responsibility.
• Ability to speak and understand basic English.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Bachelors degree.
• Vocational or technical training.
• Competency in mechanical systems, construction methods and cost estimations.
• Strong knowledge and experience in workplace safety and related environmental management.
• Proficiency in Real Page or other similar maintenance management software.
• Certificate for Apartment Maintenance Technicians (CAMT).
• Asbestos, Lead-Based Paint and CMM certification.

Benefits & Perks

Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub