VP Commercial Relationship Manager

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.  

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! 

Thank you for your interest in joining the Nusenda team! 

We are currently seeking a VP Commercial Relationship Manager to join our organization. As the VP Commercial Relationship Manager, you'll be responsible for developing new and existing Commercial Banking relationships, building a high quality, well-structured commercial loan and deposit portfolio and be the primary owner for assigned commercial members. You'll be accountable for the overall relationship strategy, growth, retention, and expansion of relationships of complex and high-profile commercial members in the credit union, across lending and deposits and in identifying Treasury solutions. You'll represent the credit union in the business community as a senior relationship manager promoting the relationship-based, full-service banking strategy with potential commercial members.

What You'll Do:

• Develop, grow, and deepen commercial relationships through the execution of full-service commercial banking strategies, focused on growing both new and existing commercial banking relationships for the Credit Union.
• Actively call new prospects, maintaining relationships with existing members through structured periodic calls and site visits, identifying opportunities to deepen member relationships through value-add services, utilizing networks to develop referral sources.
• Identify Treasury Management opportunities and coordinating engagement with Treasury Management partners to deepen member relationships and support overall relationship growth objectives including long-term member engagement and relationship value.
• Support Commercial Banking department by managing portfolio of existing relationships, which is generally comprised of the credit union’s most complex and highest profile commercial members.
• Act as the primary point of contact for members banking needs, including loan and depository, ensuring compliance with terms of the loan agreement (repayment, taxes, insurance, financial reporting, covenant compliance etc.), and ensure the timely completion of annual loan reviews.
• Maintain accountability for portfolio performance, including credit quality, compliance with loan terms, risk identification, and proactive relationship management to support portfolio growth and retention objectives.
• Focus on strategic relationship management and advisory activities while leveraging internal partners for efficient execution of transactional servicing activities.
• Maintain all documentation, pertinent communications, and negotiated terms within the Customer Relationship Management (“CRM“) system.

What You'll Need: 

• Eight to ten years of similar or related experience
• Bachelor’s degree in Business Administration or related field

Key Skills and Experience: 

• Must possess strong understanding of the various types of commercial loan structures and possesses strong analytical, problem-solving and negotiation skills, with the ability to derive innovative solutions to meet business member’s needs while balancing risk for the organization.
• Strong familiarity with commercial deposit solutions and foundational understanding of Treasury Management products and services to identify potential needs.
• Strong familiarity with applicable banking regulations, appraisals, environmental reports, and construction administration.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.