VP Director, Client Service

Open Position: VP Director, Client Service 

Salary: 185,000-195,000

About the role:

The VP Director, Client Service is a true leader who sets the tone for each brand team. They are known for their ability to lead, elevate and clearly articulate team direction, and continuously inspire innovation in the work, all while ensuring the health of the business. Their strategic insights and creative vision make them a trusted leader in the eyes of both clients and colleagues.

Job responsibilities: 

• Manages overall portfolio/group of accounts, driving overall client success
• Builds a strong relationship with procurement to stay top of mind and proactively seeks out new business opportunities
• Has the ability to develop and manage a team of high-performing client service professionals
• • Represents the very best of m+a
  • Lives our values
  • Drives towards our mission (and agency destining)
  • Promotes our principles
  • Inspires our teams 
• Maintains consistent leadership presence across agency
• Proactively engages in agency initiatives
• Fuels cross functional collaboration
• Works effectively across all agency functions
• Is action- and solution-oriented at all times
• Models charismatic leadership skills
• "Commands the room" to influence with impact
• Thinks like an owner
• Is a:
• • Financial owner (working closely with finance)
  • Strategic leader
  • Creative guardian
  • Talent coach
• Leads new business pitches
• Devises strategic opportunities and promotional plans
• Presents with confidence and knowledge
• Initiates seamless onboarding

Professional skills and requirements: 

• 11+ years of client services experience in healthcare advertising
• Experience working with multiple clients and brands or managing one large piece of business
• Experience building relationships with multiple clients at the Director/Sr. Director level
• Proven ability to grow client business
• Can identify client business objectives and lead account planning
• In partnership with Production, reviews and creates scopes of work
• Has a clear understanding of the multidisciplinary team and when to engage resources
• Client Feedback: Gains clarity on changes/markups and communicates back to internal teams effectively
• Exhibits forward thinking and is solution-oriented (internally and externally)
• Impeccable attention to detail and self-accountability
• Organizational skills with the ability to manage multiple projects on-time while also being engaged
• in new business opportunities or similar
• Masterful communicator with a combination of listening, speaking, and business writing skills—knows when to pick up the phone, when to be at the client, when to email