VP HUMAN RESOURCES OPERATIONS

VP HUMAN RESOURCES OPERATIONS- HEADQUARTERS

SUMMARY:

The Vice President, Human Resources Operations leads the Credit Union's core people infrastructure, including talent operations, total rewards, benefits, employee and labor relations, HR systems, policy, and workforce analytics. This role ensures fair, compliant, efficient, and employee-focused practices. The VP partners with People & Culture on employee experience and with Learning & Development on skills-building while retaining accountability for HR oversight and HR practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities include the following. Other duties may be assigned.

Talent Operations & Performance Management

• Lead talent acquisition operations, performance management administration, job architecture, and consistent employee experience from hiring through departure practices.
• Provide accurate staffing, turnover, and workforce data to support workforce and succession planning led by executive leadership.
• Own HR policy, job architecture, employee experience from hiring through departure standards, and HR practices that support consistency and organizational needs.
• Partner with Learning & Development to provide relevant employee and performance data that informs development plans and learning pathways.

Total Rewards & Well-Being Strategy

• Lead compensation philosophy, salary structures, market benchmarking, incentives, pay administration, and annual compensation planning.
• Oversee health and welfare benefits, retirement programs, leave administration, open enrollment, and related employee communications.
• Own benefit-based well-being strategy, vendor management, utilization analysis, compliance, and cost management.
• Advise executive leadership and the Board, as appropriate, on compensation, benefits, and people-related investments.

People Operations, HRIS & Workforce Analytics

• Lead HR administration, employment onboarding workflow, employee records, HRIS, reporting, payroll coordination, and employee support.
• Establish service standards, internal controls, data oversight, and process improvements that strengthen accuracy, efficiency, and employee support.
• Own workforce reports and dashboards, including headcount, turnover, staffing, compensation, absence, and other employment indicators.
• Coordinate onboarding handoffs so People Operations manages employment administration, L&D manages orientation learning, and People & Culture supports connection and introduction to the Credit Union's culture.

Employee & Labor Relations, Compliance and Team Leadership

• Lead employee relations, labor relations, collective bargaining support, grievance oversight, investigations, corrective action standards, and CBA administration.
• Ensure HR practices comply with employment laws, labor agreements, policies, reporting requirements, and internal controls.
• Advise leaders on organizational changes, employee matters, workforce risk, and consistent application of HR practices.
• Lead and develop Human Resources team members while building a service-oriented, accountable, and collaborative People leadership model.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in human resources, Business Administration, Organizational Development, or a related field required, master's degree preferred.

10+ years of progressive Human Resources experience, including 5+ years leading HR functions and teams.

Expertise across HR operations, performance management, compensation, benefits, HR systems, workforce analytics, employee relations, and labor relations; unionized-environment experience strongly preferred.

SHRM-SCP, SPHR, CEBS, CCP, or comparable professional certification preferred, financial services or credit union experience preferred.

Equal Opportunity Employer Veretans Disabled

Charter Oak offers paid time off, paid sick time, a variety of health, medical and supplemental insurance plans, and a 401(k)-retirement plan with an employer match.