VP – Operations, Flatbed Solutions
Birmingham, AL
About CRST
CRST is one of the nation's largest transportation and logistics companies, providing a wide range of transportation solutions across North America. Our Flatbed Solutions division operates through a blended-capacity, asset-light business model supported by agent, contractor, and brokerage operations. With ambitious plans for revenue and fleet growth, the business is focused on expanding its agent network, growing brokerage freight and carrier capacity, and acquiring new customers to strengthen its market position.
The Opportunity
CRST is seeking a VP – Operations to lead operational performance and execution across our Flatbed Solutions business. This is a highly visible executive leadership opportunity with direct accountability for financial results, service delivery, resource utilization, safety, and organizational effectiveness.
You'll set operational direction, lead through senior leaders, and ensure the business has the people, capacity, and processes needed to support customer commitments and ambitious growth objectives. Working closely with commercial and functional leaders, you'll strengthen operational performance, support the expansion of our agent, contractor, and brokerage network, and identify opportunities to improve efficiency and scalability. Success in this role requires a leader who can balance long-term growth strategy with disciplined execution while building a culture of accountability, safety, and continuous improvement.
How You’ll Work
- Location: Onsite in Birmingham, AL
- Compensation: Competitive executive compensation package, including eligibility for an annual incentive bonus. Additional details will be discussed with qualified candidates during the interview process.
- Benefits: Comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and other company-sponsored programs.
- Travel: As needed to support business operations and customer needs.
What You’ll Do
- Set and execute operational strategies that support business priorities, customer commitments, and sustainable growth
- Own financial and operational performance, including P&L results, revenue, cost management, productivity, utilization, and profitability
- Lead operational performance across agent, contractor, and brokerage operations, ensuring reliable execution and consistent customer service
- Align people, equipment, freight demand, and operational capacity to support service expectations and financial goals
- Build and maintain senior-level customer relationships, leading business reviews, operational discussions, and improvement initiatives
- Partner with sales, finance, maintenance, safety, and other functions to align priorities and resolve operational challenges
- Establish clear performance expectations, monitor results, and drive corrective actions to address service gaps and operational risks
- Champion a safety-first culture and ensure compliance with regulatory requirements, company policies, and customer standards
- Lead, coach, and develop senior operational leaders while strengthening accountability, leadership capability, and succession readiness
- Identify and implement improvements that increase efficiency, service reliability, scalability, and financial performance.
What Great Looks Like
- Financial and operational results consistently support business objectives and long-term profitability
- Customers receive reliable, high-quality service, with operational challenges addressed proactively
- Resources and capacity are effectively aligned with customer demand and business priorities
- Senior leaders take ownership of performance, develop strong teams, and execute against clear expectations
- Safety, compliance, and operational discipline are embedded throughout the organization
- Continuous improvement efforts deliver measurable gains in efficiency, service, and financial performance.
What You Bring
- Bachelor's degree or equivalent combination of education and relevant experience
- Significant leadership experience overseeing large or complex operations
- Demonstrated P&L accountability, including budgeting, financial planning, cost management, and performance improvement
- Proven ability to lead through multiple levels of leadership and build high-performing teams
- Experience setting operational direction, allocating resources, and improving performance across complex operations
- Strong business judgment with the ability to make high-impact decisions involving financial, operational, customer, safety, and organizational priorities
- Ability to communicate strategy, expectations, and business results effectively with employees, customers, and executive leaders.
Going the Extra Mile
- Master's degree
- Executive or senior leadership experience within transportation, logistics, or a related operational environment
- Experience leading operations across multiple locations, regions, or business segments
- Experience leading organizational change, operational transformation, or large-scale process improvement
- Experience managing senior-level customer relationships and complex service commitments.
Core Values
- Safety at the Core of All We Do
- Integrity in Every Decision and Action
- Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.
Equal Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.