We are looking for a 24 7 Production Support Engineer (L1/L2) with hands-on experience in Linux, Managed File Transfer (MFT), and AWS.
The candidate should have strong troubleshooting and debugging skills and be comfortable coordinating with upstream and downstream application teams to resolve production issues.
Key Responsibilities:
Provide 24 7 L1/L2 production application support in a shift-based environment.
Monitor applications, interfaces, jobs, file transfers, and AWS infrastructure/services.
Troubleshoot Linux, MFT, application, connectivity, and file-transfer issues.
Perform log analysis, root-cause analysis, incident investigation, and issue resolution.
Monitor and troubleshoot MFT workflows, failed/ delayed file transfers, and partner connectivity.
Perform basic troubleshooting of AWS services, compute, storage, networking, and monitoring.
Coordinate effectively with upstream and downstream application/support teams for incident resolution.
Track incidents, provide timely updates, and escalate issues to L3/vendor teams when required.
Participate in incident, problem, and change management processes.
Prepare support documentation, SOPs, knowledge articles, and shift handover reports.
Follow SLA, incident management, and operational procedures.
Required Skills
Linux/Unix strong troubleshooting and command-line skills.
MFT hands-on experience with Managed File Transfer platforms and file-transfer troubleshooting.
AWS working knowledge of AWS services and production troubleshooting.
Strong debugging, log analysis, and problem-solving skills.
Good understanding of TCP/IP, SFTP/FTP, SSH, DNS, and connectivity troubleshooting.
Experience working with production monitoring and alerting tools.
Strong communication and stakeholder-management skills.
Ability to coordinate with multiple upstream/downstream teams during critical incidents.
Experience
3 7 years of experience in production/application support, preferably in a 24 7 enterprise environment.
Preferred
ITIL/production support experience.
Experience with scripting such as Shell/Python.
Experience with incident, problem, and change management.
Experience handling P1/P2 production incidents and participating in on-call/shift rotations.
Numbers & Facts
Location
Rahway, NJ
Skills
Amazon Web Services (AWS)unmatched
Analysis Skillsunmatched
Change Managementunmatched
Command Lineunmatched
Communication Skillsunmatched
DNS (Domain Name System)unmatched
Debugging Skillsunmatched
FTP (File Transfer Protocol)unmatched
File Managementunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Incident Managementunmatched
Linux Operating Systemunmatched
Network Monitoringunmatched
On Callunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Production Controlunmatched
Production Supportunmatched
Python Programming/Scripting Languageunmatched
Root Cause Analysisunmatched
SSH (Secure Shell)unmatched
Secure/SSH File Transfer Protocol (SFTP)unmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Standard Operating Procedures (SOP)unmatched
Support Documentationunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
Time Managementunmatched
Unix Operating Systemsunmatched
Unix Shell Programmingunmatched
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