Warehouse Conversion: Download/Key Injection Associate (West)

The Opportunity...

Our Sacramento Distribution Hub is hiring a Download/Key Injection Associate to join our team. Our warehouse culture is like no other, we provide great benefits, and its not just insurance - we have a Culture Club dedicated to employee appreciation. Our dynamic, fast-paced team is responsible for preparing POS devices to go directly to small businesses around the US, and we are growing! If you have prior experience in a POS Programming or warehouse role, or are just a tech savvy individual, read on!

Responsibilities

• Download/Key Injection Associates are responsible for device programming, testing of point of sale (credit card) terminals.
• Following established Key Injection Management Procedures, the POS Programmer is responsible for injecting security encryption keys into point of sale devices by setting up terminals, using a computer system to perform the key injection, and configuring the computer system to "speak" to the terminal.
• Responsible for moving the injected device to the Download or QA department
• Track and document client issues in the online management ticketing system and is responsible for timely follow-up
• Perform other duties as required to meet business needs

Must Haves

• MUST LIVE LOCALLY
• MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
• High School Diploma OR GED and;
• 6+ months of customer service experience
• 6+ months of technical troubleshooting experience preferred
• Acute attention to detail
• Demonstrated sense of accountability, problem resolution and be able to maintain a high level of integrity and honesty
• Exemplary customer service skills
• PC skills including accurate order entry
• Excellent attendance/punctuality
• Ability to work overtime, as required
• Ability to understand and follow written and verbal instructions
• Ability to communicate effectively in both a written and oral form with a diversity of individuals in multiple functional areas
• Ability to work independently and as a member of a team
• Versatility, flexibility, and a willingness to work within a fast-paced environment
• Must be available to work the hours of 8:00 am to 4:30 pm

At POS Portal...

We are an innovation and technology company. We don't offer jobs, we offer careers. We're not just local, we're global. We're never satisfied with the status quo; we constantly seek to innovate and add value. We do this first for our employees, followed by our customers and our community. Our highly talented, driven team of entrepreneurial professionals create value and solve challenges for our clients every single day. We're a high growth company and we're part of a global powerhouse that is revolutionizing the industry. Join POS Portal and you'll experience the career opportunity of a lifetime. Local company, global opportunity.

Company Description

POS Portal was founded in CA in 2000 and is now part of the global Scansource group of companies. Spearheading the Payments business, POS Portal offers the unique opportunity of working for a local tech company with the resources of a billion dollar+ global organization! We enable payments technology and focus on innovations and programs designed to streamline the process of getting secure and maintained Point-of-Sale devices anywhere and everywhere merchants need them. Hardware, software, mobile solutions…we solution for everything in the Payments ecosphere.

Reasons to Work at POSP

• Competitive Salary
• Generous Paid Time Off Packages
• Tuition/Certification Reimbursement
• Employee Stock Purchase Plan
• 401k with Company Match
• Stocked Kitchen and Catered Lunches
• Robust Health Benefits
• Wellness Program
• FSA/HSA Plans
• Volunteer Time Off

POS Portal/ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F