WCSM Business Analyst

WCSM Business Analyst

Salary

$85,800.00 - $115,416.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-WaTech-7268&7269-08423

Department

Washington Technology Solutions

Division

DIR WCSM

Opening Date

10/12/2026

Closing Date

10/29/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

WCSM Business Analyst

(IT Business Analyst-Journey)

This recruitment will be used to fill two positions.

WaTech: A great place to work!

As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.

About the position

The Workers' Compensation Systems Modernization (WCSM) Program is a portfolio of projects with the combined task of modernizing the Department of Labor & Industries (L&I)s systems and processes. L&I is moving from a mainframe-centric model to a cloud-first model, creating the ability to introduce new capabilities and enhance existing capabilities more easily in the future. The WCSM Program leadership is located within the WaTech Director's Office, and the day-to-day Program team will be located in WaTech. The majority of project subject matter experts are located within L&I.

The Business Analysts play an essential part in ensuring that business processes are accurately defined, user needs are captured, and technology capabilities align to the WCSM Program vision. Work includes daily collaboration with L&I, including business team members, subject matter experts, technical teams, as well as vendors to ensure clear communication, consistent alignment, and thorough documentation across the program. The Business Analysts apply established business analysis, requirements elicitation, and process mapping methods to ensure that modernization efforts proceed with accurate and validated business input

Duties

Some of what to expect with this role:

• Ensure all requirements and process documentation adhere to agency, state, Program, and Project Management (PM) standards.
• Perform gap analysis between current manual processes and potential automation and technical solutions.
• Participate in cross-functional discussions to define technical and business implications of proposed system changes.
• Conduct post-implementation reviews (PIRs) to assess the effectiveness of process improvements and system changes, identifying lessons learned.
• Analyze business rules, data inputs/outputs, integration points, and system interfaces to identify potential gaps, overlaps, and modernization impacts.
• Assist with refining user stories, acceptance criteria, use cases, and mockups that clearly translate business needs into solution requirements.
• Facilitate collaborative solutioning sessions to align viewpoints, reconcile competing needs, and drive business process changes.
• Partner with project managers and product owners to prioritize backlog items based on business value, risk, and organizational readiness.
• Validate integrations, workflows, and business logic across multiple applications, interfaces, and modules.
• Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.
• Identify and document system defects, usability concerns, and performance gaps during testing.

Qualifications

Here's what we're looking for:

• Eight years of experience of recent information technology related experience performing each of the following business analysis functions including:

• Elicitation, tracking, and documentation of business and functional requirements.

• Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials, and providing training to customers.

• Performing as a liaison between business and technical staff.

• Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments, and visually documenting those processes.

• The total years' experience must include experience in at least three of the following:

• Four years of progressive Business Analyst, Product Management, or Project Management experience utilizing Agile and SDLC methodologies to perform elicitation, tracking, and documentation of as-is and to be processes, business requirements, analysis or documentation of technical and functional specifications/diagrams.

• Four years of progressive experience presenting concise, relevant, and determined findings and requirements that are alignment with industry standards and best practices.

• Four years of progressive experience leading and facilitating meetings, translating technical information into clear business language, cultivating strong relationships, and navigating challenging discussions involving differing viewpoints.

• Four years of direct and continuous experience in performing business process analysis, or other closely related IT functions.

• Four years of experience leading or supporting user acceptance testing (UAT), executing validation processes and tracking defect resolution.

• An associates degree involving a major study in information system technology, computer science, business administration, public administration, marketing or allied field may substitute for up to two years of required experience.

• Demonstrated proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, Co-Pilot, SharePoint, Teams)

Preference may be granted to applicants with the following:

• A bachelor's degree involving a major study in information system technology, business, public administration, computer science, or allied field.
• Certification in Business Analysis (e.g., Certified Business Analysis Professional [CBAP], Six Sigma Green Belt, Black Belt Certification or SAFE Agile.
• Experience with Cloud, Data, Customer Relationship Management (CRM), or Claims implementations.
• Experience with system modernization efforts or decommissioning.
• Additional preferred experience: Business Analytics, Data Conversions, Enterprise Architecture framework, Data Governance framework, Data Architecture framework, Artificial Intelligence (AI) tools and systems.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power Business Intelligence (BI), Tableau, or similar platforms.

Supplemental Information

Telework: These positions are approved for telework. However, the incumbent must be onsite in our Olympia, WA office ten days per month, or as requested by the supervisor.

We value diversity and different perspectives:

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

What WaTech offers:

As an employee of WaTech, you'll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country's most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here, please visit our website.

Additional information about this role:

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability to perform in the position and is a continued condition of employment.

How to apply:

Applications for this recruitment will be accepted electronically. Please select the large "apply" button at the top of this announcement. In addition to completing your online application, please also include the following attachments:

• A current resume detailing your applicable experience, training and/or education.
• A letter of interest highlighting how your experience aligns with the outlined job posting.

Top candidates will be asked to provide a list of their professional references with contact information.

Reminders:

• A real person is reviewing your application material. It is in your best interest to complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days.
• Applications with missing or incomplete fields, or supplemental question responses such as "see resume" may be considered incomplete and removed from consideration.
• WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States. WaTech does not use the E-Verify system. We are not eligible to extend STEM Optional Practice Training (OPT) opportunities. For more information, please visit https://www.uscis.gov.
• Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number and date of birth prior to submittal.)

By submitting your materials, you affirm that all information is true and correct. Any untruthful information is cause for removal from the applicant pool. If hired as a result of this recruitment, the discovery of incorrect or falsified information may lead to disciplinary action or dismissal.

Recruitment process:

The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date. It is to the applicants advantage to apply as early as possible. This recruitment may be used to fill multiple positions.

WCSM is a new program with multiple openings expected over the coming months. Each job posting has a separate applicant pool. Applicants who wish to be considered for more than one role must apply to each applicable posting.

The salary range reflected above reflects the full potential for this position. The base pay offered to the selected candidate will consider the candidate's specific qualifying experience and internal equity of the existing team.

Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to recruitment@watech.wa.gov

If you'd like to request an accommodation for any part of the selection process, or to receive the application material in an alternate format, please contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Please select the option that best describes how you meet the required qualifications:

• I have eight years of recent information technology related experience performing business analysis functions.
• I have six years of recent information technology related experience performing business analysis functions AND an associate's degree or higher involving a major study in information system technology, computer science, business administration, public administration, marketing or allied field
• I do not have the required experience and/or education, but I am willing to learn.

02

Please explain how you gained the experience in question #1. If this does not apply, use "N/A"

03

Which of the following do you have a combination of experience and/or education equaling eight years performing business analysis functions? (Select all that apply)

• Elicitation, tracking, and documentation of business and functional requirements.
• Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials and providing training to customers.
• Performing as a liaison between business and technical staff.
• Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.
• I do not have experience with any of these, but I am willing to learn.

04

Please explain how you gained the experience in each of the functions you selected in question #3. If this does not apply, use "N/A"

05

Which of the following do you have four years of progressive experience? (Select all that apply)

• Business Analyst, Product Management, or Project Management experience utilizing Agile and SDLC methodologies to perform elicitation, tracking, and documentation of as-is and to be processes, business requirements, analysis or documentation of technical and functional specifications/diagrams.
• Presenting concise, relevant, and determined findings and requirements that are alignment with industry standards and best practices.
• Leading and facilitating meetings, translating technical information into clear business language, cultivating strong relationships, and navigating challenging discussions involving differing viewpoints.
• Direct and continuous experience in performing business process analysis, or other closely related IT functions.
• Leading or supporting user acceptance testing (UAT), executing validation processes and tracking defect resolution.
• I do not have experience in any of these, but I am willing to learn.

06

Please explain how you gained experience in each of the areas you selected in question #5. If this does not apply, use "N/A"

07

Do you have demonstrated proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, Co-Pilot, SharePoint, Teams)?

• Yes
• No

08

Please explain how you gained the experience in question #7. If this does not apply, use "N/A"

09

Do you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT, etc.)?

• Yes
• No

10

How did you learn about this WaTech opportunity? Select all that apply.

• Business Resource Group (BRGs)
• Careers.wa.gov
• Governmentjobs.com
• Public job sites (e.g., Indeed, ZipRecruiter, Glassdoor, Monster, etc.)
• Job Fair
• LinkedIn
• WaTech employee
• WaTech website
• WorkSource
• Other

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov